Senior Director PM, Payments & Client Success

Title: Director PM, Payments & Client Success Location: San Francisco, CA; Remote, US

About the role

This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments.  just works. Maven’s benefits products should be easy to use for members, providers and employers. You will work closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients.

This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom.

What you'll do

• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
• Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
• Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

What you'll bring

• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment.
• 3+ years experience managing and mentoring PMs
• A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline
• Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
• High ownership: you operate like a founder and do not wait for direction

The base salary range for this role is 260,000-285,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.