Vice president (VP) Cloud

As Matrix42 accelerates its AI and cloud transformation, the VP Cloud is responsible for defining and operating the cloud platform strategy that enables scalable, secure, resilient, and cost-efficient products across the M42 Core, Pro, and Enterprise platforms.

Reporting to the CTO, the VP Cloud serves as the senior technology leader for cloud architecture, cloud operations, platform reliability, infrastructure modernization, and cloud financial discipline. The role partners closely with Product Management, Engineering, Enterprise Architecture, Information Security, Finance, Customer Success, Support, and Technology Leadership to ensure product and infrastructure decisions are technically sound, operationally sustainable, commercially informed, and aligned with Matrix42’s long-term platform strategy.

The VP Cloud provides thought leadership and practical guidance on how products and underlying cloud infrastructure should be designed, built, deployed, and operated. This includes evaluating and adopting modern cloud-native technologies, enabling AI-ready platform capabilities, improving automation and operational efficiency, and ensuring that cloud architecture choices support innovation while maintaining strong reliability, security, compliance, and margin-aware cost structures.

The VP Cloud does not own product P&L, but is accountable for ensuring that cloud architecture, platform operations, infrastructure choices, and cost-management practices support established goals. The role is expected to establish clear standards, governance, metrics, and execution discipline across cloud environments so that Company X can deliver trusted, high-performing cloud services at scale.

The VP Cloud also advances Matrix42’s Cloud Your Way vision by enabling flexible deployment models across public cloud SaaS, private cloud, sovereign and country-specific data residency, and customer data center deployments. The role ensures these models are delivered through consistent architectural standards and operational controls without compromising resilience, security, compliance, customer trust, or operational excellence.
 
Key Responsibilities
Cloud Operations Leadership

• Develop and execute the enterprise cloud operations strategy aligned with business and technology objectives.
• Lead 24x7 cloud operations supporting production environments across public, private, and hybrid cloud platforms.
• Establish operational standards that maximize availability, resiliency, performance, and customer satisfaction.
• Drive operational maturity through automation, self-healing capabilities, and standardized operational practices.

Cloud Architecture Partnership

• Participate as a strategic stakeholder in cloud architecture reviews, governance boards, and technology planning sessions.
• Evaluate proposed cloud architectures for operational readiness, scalability, resilience, maintainability, recoverability, monitoring, and supportability.
• Provide operational guidance and recommendations that influence cloud architectural decisions affecting production environments.
• Partner with Cloud Architecture and Engineering teams to ensure new platforms and services meet operational standards before production deployment.
• Champion operational design principles including observability, automation, resiliency, fault tolerance, disaster recovery, and operational simplicity.
• Collaborate in developing cloud reference architectures, operational standards, and infrastructure patterns that improve long-term operational effectiveness.

Reliability & Service Excellence

• Own enterprise service availability, reliability, incident management, and operational performance.
• Establish and monitor SLAs, SLOs, and operational KPIs.
• Lead major incident response, post-incident reviews, and continuous improvement initiatives.
• Ensure effective monitoring, alerting, logging, and observability across cloud environments.

Cloud Platform & Infrastructure Operations

• Oversee cloud infrastructure operations including compute, storage, networking, identity, platform services, Kubernetes, and related cloud technologies.
• Ensure effective capacity planning, lifecycle management, and operational readiness.
• Drive infrastructure-as-code, configuration management, and operational automation initiatives.

Security, Compliance & Risk Management

• Partner with Information Security to maintain secure cloud operations.
• Ensure operational compliance with regulatory and internal security requirements.
• Support vulnerability remediation, disaster recovery, backup, business continuity, and operational risk management.

Financial & Vendor Management

• Partner with FinOps and Finance to optimize cloud operational costs while maintaining service quality.
• Manage operational budgets, vendor relationships, managed service providers, and cloud support agreements.
• Identify opportunities to improve efficiency through automation and process optimization.

Leadership & Talent Development

• Build, mentor, and develop high-performing cloud operations, SRE, and platform operations teams.
• Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.
• Develop organizational capabilities in cloud operations, reliability engineering, and automation.

Key Metrics of Success

• • CloudOps KPIs measured in terms of MTTR, availability, reliability, performance, and outages improve consistently.

• • Improved M42 Enterprise Cloud Gross Margin improvement

• • AI-driven operational efficiency increases through predictive monitoring, intelligent incident prevention, and automation.

• • Employee engagement, talent retention, and leadership effectiveness within the Cloud organization.

Qualifications
Required

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 15+ years of progressive IT leadership experience.
• 8+ years leading enterprise cloud operations or infrastructure organizations.
• Deep experience with AWS, Azure, Google Cloud Platform, or multi-cloud environments.
• Experience leading large-scale production cloud environments supporting mission-critical applications, preferably in software companies delivering Intelligent Service Management in the Cloud.
• Strong knowledge of cloud infrastructure, networking, Kubernetes, containers, DevOps, Infrastructure as Code, CI/CD, monitoring, observability, and automation.
• Demonstrated success leading incident management, disaster recovery, operational resilience, and continuous service improvement.
• Executive leadership experience managing cross-functional technical organizations.

Preferred

• Master's degree in a technical or business discipline.
• Cloud certifications (AWS, Azure, GCP), VMWAre
• ITIL, SRE, DevOps, or related operational certifications.
• Experience with regulated industries and compliance frameworks.

Core Competencies

• Executive Leadership
• Cloud Operations Strategy
• Operational Excellence
• Cloud Architecture Collaboration
• Reliability Engineering (SRE)
• Production Operations
• Disaster Recovery & Business Continuity
• Automation & Infrastructure as Code
• Incident & Problem Management
• Cloud Security
• Financial Management & FinOps
• Vendor Management
• Cross-Functional Collaboration
• Strategic Planning

We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus. Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Yuliia Borodatova. 
We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We are the European choice in intelligent service management – built on trust, powered by people!
 
At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.
Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.
Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:

• We love customers – we put customer success at the heart of everything we do
• Make it happen – we take ownership, act with speed, and turn ideas into impact
• Better every day – we continuously learn, improve, and push boundaries
• With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.
 
We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.