Chat Manager

Position:
Chat Manager / Concierge Service Manager

Company:
A fast-growing Ukrainian company operating two international brands

Compensation:
$700

Location:
Remote

Employment type:
Full-time

Work Arrangement:
Evening and Night Shifts

Short Summary:
We are hiring a Chat Manager / Concierge Service Manager to manage guest communication for our short-term rental brand and client communication for our health and wellness brand.

Responsibilities:
- Respond to guest inquiries and messages for our short-term rental brand on platforms like Airbnb and VRBO
- Respond to client inquiries and messages for our health and wellness brand across chat, email, and other support channels
- Handle guest and client requests, concerns, and questions in a timely, polite, and professional manner
- Coordinate check-ins, check-outs, and special requests with internal operations staff
- Support health and wellness clients with general inquiries and appointment/consultation scheduling
- Manage guest and client communication during evening and night shifts
- Ensure high standards of hospitality and customer/client satisfaction across both brands

Requirement:
- English: Intermediate to Upper-Intermediate (written and spoken)
- Strong writing skills with a polite, clear, and professional tone
- Experience in customer support or hospitality is a plus
- Comfortable communicating with two different types of customers (short-term rental guests and health & wellness clients)
- Ability to multitask and manage multiple chats
- Stable internet connection
- Responsible and responsive during assigned shifts

Benefits:
- Long-term remote position with a growing international company
- Supportive team and clear communication processes
- Valuable experience across the hospitality/property tech and health & wellness industries