Customer Manager, Cat Treats

The Walmart Customer Manager, Treats is responsible for developing and executing the omni-channel business strategy for Walmart to drive sustainable growth and strengthen customer partnerships. This role leads annual business planning, forecasting, promotions, assortment strategies, and customer engagement while partnering cross-functionally to identify and deliver growth opportunities.

Working closely with Customer Marketing, Supply Chain, Digital Commerce, Demand Planning, Revenue Growth Management (RGM), Finance, and other key partners, this individual will translate insights into action, optimize business plans, and ensure flawless execution across both in-store and digital channels.

Key Responsibilities

Customer Strategy & Business Planning

• Develop and execute customer and category growth strategies for Walmart and Mars.
• Lead annual business planning, including assortment, innovation, promotional, and omni-channel strategies.
• Build and present customer-facing selling stories and strategic business recommendations using shopper, category, and business insights.
• Support line reviews, joint business planning, customer meetings, and strategic partnership initiatives.

Customer Relationship Management

• Serve as the primary point of contact for Walmart merchants and category partners.
• Build collaborative partnerships aligned to business priorities and growth opportunities.
• Lead customer discussions, negotiations, and issue resolution with a solutions-oriented approach.

Forecasting & Business Performance Management

• Manage sales forecasts and business plans utilizing shipment, consumption, and performance trends.
• Monitor business performance and proactively identify risks and opportunities.
• Partner with Demand Planning, Supply, Finance, and Sales Planning teams to ensure forecast accuracy.
• Develop business recaps and actionable recommendations based on performance insights.

Trade, Promotion & Omni-Channel Execution

• Develop and execute promotional plans across store and digital channels.
• Drive assortment, display, feature, search, media, and digital commerce initiatives.
• Partner with Shopper Marketing and Walmart Connect teams to optimize promotional investments and measure performance.

Cross-Functional Leadership

• Collaborate with Customer Marketing, Sales Planning, Supply, Demand Planning, Finance, RGM, Digital Commerce, and Category teams.
• Influence cross-functional partners to align resources and execution plans.
• Maintain an enterprise mindset and understand end-to-end business impacts.

Business Reporting & Communication

• Deliver business updates, presentations, and recommendations to customer and internal leadership teams.
• Own business narratives for planning meetings, reviews, and performance discussions.
• Simplify complex business trends into actionable recommendations.

Leadership & Team Contribution

• Demonstrate ownership, accountability, and initiative in a fast-paced environment.
• Contribute to a collaborative, high-performing team culture.
• Support strategic initiatives, special projects, and organizational priorities.

Qualifications

• Bachelor's degree.
• 5-7 years of customer management experience.
• Experience with syndicated data sources such as Nielsen, Retail Link, and Luminate.
• Experience using syndicated data systems (Nielsen, IRI, Scintilla), retail portals, sales forecasting, and financial management tools.
• Strong presentation and communication skills.
• Proficiency with Microsoft Excel, PowerPoint, and Word.
• High learning agility and ability to operate in a dynamic environment.

What Mars Offers

• Opportunity to work with diverse and talented associates guided by the Five Principles.
• Purpose-driven culture focused on building tomorrow's business today.
• Extensive learning and development support, including Mars University.
• Competitive salary, benefits, and bonus opportunities.