Product Designer

Company

Mako is a top fintech firm, building software to bring top asset managers into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back-office procedures with smart automation and great user experience.

We’re the leading solution in a fast-growing segment that has become a must-have in the wealth industry, and we’ve ridden our product leadership to profitability, a team of 60 and market leadership.

As we expand our business to domination across Canada and international expansion, we’re looking for someone to join our Product team, amaze our clients and build great things with us.

The Job

As a Product Designer, you’ll work closely with the Director of Product and engineers to shape new features and improve our most frequently used workflows, guiding the design process from ideation through validation to development. 

The ideal candidate has a track record of turning complex workflows into simple, intuitive customer journeys that fit naturally alongside the rest of the product. You have a knack for spotting opportunities to deliver value and do your best work in close partnership with your cross-functional team to create seamless user experiences.

What you’ll be doing

• Develop a deep understanding of user needs and pain points to inform design decisions and provide guidance on product requirements
• Collaborate closely with the Product Manager to define the user experience of new products and features
• Explore design solutions based on PRDs, gather feedback from the team and users, and synthesize it into a clear design direction. Craft holistic systems, flows and interfaces that scale with the product.
• Lead collaboration with the product manager and engineers throughout the design process.
• Work with cross-functional teams where needed to guide design vision at an organization level
• Create engaging, on-brand marketing materials across various channels, including social media, email campaigns, promotional assets and presentations
• Maintain and update website content, visuals, and layouts to ensure a polished, user-friendly experience that aligns with brand standards and supports marketing initiatives. 

Background

• 3+ years of relevant, in-house product design experience
• Proven ability to lead end-to-end design on complex, interconnected products
• Experience collaborating/workshopping closely with product, engineering, and other cross-functional teams
• Excellent communication skills to present design work, explain trade-offs and facilitate design conversations with technical and non-technical stakeholders
• Strong visual design skills to help elevate the visual identity of our platform
• Comfort with ambiguity and able to adapt your design process to fit the problem in front of you 

Strongly valued

• Experience working for a start-up or small B2B product team
• Curious and self-directed. You move forward without waiting for direction
• Experience building or contributing to a design system
• Interest in brand and visual design
• Familiarity with Figma, Illustrator, InDesign, Claude Design Webflow or HTML/CSS

Location

Remote in Canada, Montreal preferred

Why work for us

• Equity in a fast-growing start-up
• Gold-plated benefits
• Unlimited vacation policy
• High-end Mac or PC laptop
• $1000 budget to outfit your home office