Middle Technical Writer

Position Purpose

Magpie Health Analytics is seeking a Technical Writer to develop and maintain documentation for digital applications and services supporting federal healthcare clients. This includes user guides, support materials, and technical documentation for system operations. The Technical Writer will work with developers, product managers, and subject matter experts to explain system functions and processes clearly and keep materials current as applications change.

Primary Duties and Responsibilities

• Write and maintain user guides, standard operating procedures (SOPs), FAQs, knowledge articles, and technical reference materials.
• Explain technical concepts and application processes in plain language for technical and non-technical users.
• Work with developers, product managers, and subject matter experts to verify how systems work and document changes.
• Document user registration, navigation, data entry, reporting, and other application workflows.
• Update guides and reference materials as features, business rules, and processes change.
• Prepare release notes, system change summaries, and implementation instructions as needed.
• Organize documents in approved repositories and maintain version history.
• Create knowledge-transfer materials and troubleshooting instructions to support ongoing operations and transitions.
• Ensure electronic documents and support content meet applicable Section 508 and WCAG requirements.
• Use support tickets and user feedback to improve FAQs and self-service instructions.
• Add screenshots and process diagrams where they make instructions easier to follow.
• Participate in Agile reviews and confirm documentation is ready for each release.

Minimum Qualifications

• Bachelor's degree in Technical Communication, English, Communications, Information Technology, Computer Science, or a related field.
• At least 4 years of experience writing technical documentation or user guidance for software applications.
• Ability to explain technical material clearly to different audiences.
• Experience documenting system workflows, procedures, and software changes.
• Experience maintaining user guides, SOPs, FAQs, or knowledge articles.
• Knowledge of plain-language writing and Section 508/WCAG accessibility requirements.
• Strong writing, editing, organizational, and collaboration skills.

Preferred Qualifications

• Experience supporting CMS, HHS, federal digital services, or healthcare technology.
• Experience documenting enterprise web applications or data-intensive systems.
• Experience producing release documentation and maintaining version-controlled content.
• Experience with Confluence, SharePoint, GitHub, Markdown, or similar documentation tools.
• Familiarity with Jira and Agile software delivery.
• Experience creating accessible diagrams and documents with tools such as Visio or Lucidchart.