Operations Support Analyst

Project description

The Level 2 Operations Support Analyst will be responsible for providing production support, incident resolution, service request fulfilment, problem management, and operational monitoring for the Finacle Treasury Management platform. You will act as the primary technical and functional support contact for treasury business users and ensure system availability, stability, and compliance with agreed service levels.

Responsibilities

• Provide Level 2 application support for Finacle Treasury modules. Investigate, analyze, and resolve production incidents within defined SLAs. Monitor daily treasury operations and ensure successful execution of end-of-day and beginning-of-day activities. Perform root cause analysis for recurring issues and recommend preventive actions. Coordinate with Level 3 support, Finacle product teams, infrastructure teams, database administrators, and business stakeholders. Support treasury business functions including: Money Market Foreign Exchange Securities Derivatives Treasury Settlements Limits and Exposure Management Validate and troubleshoot trade lifecycle issues, settlement failures, interface failures, and reconciliation exceptions. Support interfaces between FT and surrounding systems such as Core Banking, SWIFT, RTGS, Accounting, Market Data, and Regulatory Reporting systems. Perform application health checks, log analysis, batch monitoring, and service monitoring. Support deployment validation, release activities, and post-implementation verification. Create and maintain operational procedures, knowledge base articles, and support documentation. Participate in disaster recovery exercises and business continuity testing. Provide on-call support during critical business periods and production outages. Develop, maintain, and enhance operational, regulatory, MIS, and business reports as required by treasury users and management. Analyze reporting requirements and support report generation using SQL, database queries, and available reporting tools. Perform minor customizations, parameter changes, screen modifications, and configuration updates within the Finacle Treasury platform in accordance with change management processes. Support testing, validation, and deployment of report enhancements and minor application customizations. Support deployment validation, release activities, and post-implementation verification. Key Deliverables: Timely resolution of production incidents and service requests. Compliance with SLA and operational KPIs. Reduction of recurring incidents through proactive problem management. Accurate operational documentation and knowledge transfer. High system availability and business continuity support.

SKILLS

Must have

• 5–8 years of experience in Treasury Technical Skills: Strong hands-on experience with Finacle Treasury (FT). Good understanding of treasury products, trade processing, settlements, and accounting flows. Experience in troubleshooting application, middleware, and integration issues. Knowledge of Unix/Linux operating systems. Strong SQL skills for data analysis and troubleshooting. Experience with Oracle databases. Understanding of batch processing, scheduling tools, and application monitoring solutions. Familiarity with APIs, web services, file-based integrations, and message-based interfaces. Exposure to SWIFT messaging standards (MT/MX) is preferred. Functional Knowledge: Treasury Front Office, Middle Office, and Back Office processes. Financial instruments including FX, Money Market, Bonds, Securities, and Derivatives. Trade capture, confirmation, settlement, accounting, and reconciliation processes. Regulatory and audit requirements applicable to treasury operations.

Nice to have

Required Competencies: Strong analytical and troubleshooting skills. Ability to manage multiple incidents and priorities simultaneously. Excellent communication and stakeholder management skills. Experience working in ITIL-based support environments. Ability to prepare incident reports, RCA documents, and operational dashboards. Customer-focused approach with strong attention to detail. Preferred Certifications: ITIL Foundation Certification. Oracle or Linux Administration certifications (preferred).