Document Management Specialist

Join our team as a Document Management Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

How You Will Make an Impact:

• Produce defined services with high quality and efficiency in accordance with SLA across functional areas

• Execute tasks according to defined process descriptions

• Solve independently typical cases and daily issues of low to mid complexity independently

• Contribute to improvement of work processes and improve customer service quality by proposing changes and suggesting ideas

• Execute Document Archiving services (preparing documents for archiving, requesting from archiving partners, organizing destruction, etc)

• Execute Correspondence handling services (receiving, registering, distributing, sending out, etc)

• Proactively plan, deliver and follow-up of your personal tasks timely and according to the set quality standards, budget and Luminor values

• Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment

• Take responsibility for professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions

• Perform other tasks relevant to the role given by direct manager and/or functional manager

• Complying with confidentiality rules arising from the employment agreement and other internal regulations of Luminor, which, among other things. 

What Makes You a Great Fit:

• Eagerness to learn new tasks and processes quickly

• Innovation mindset and willingness to improve the way work is done

• Accuracy, attention to detail and sense of responsibility

• Analytical thinking and ability to make decisions quickly

• Good planning and time‑management skills

• Basic to good knowledge of the Bank products, types of documents and processes

• General knowledge of Document Management area

• Interest in working in a structured, operational environment

• Education in economics, finance, business administration or similar fields is considered an advantage

• Fluency in Latvian and English, both spoken and written

• Basic MS Office / O365 skills

• Fluent English is required in spoken and written communication due to working on Pan-Baltic level 

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 1200-1400 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 8th of September. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!