Customer Success Manager for a Management Consulting Company

MRF: 544986

Is This YOU? Then We Want to Meet You!

Are you a proactive Customer Success/Account Manager who thrives at the intersection of client strategy, technical execution, and digital marketing? If you excel at transforming high-level goals into clear deliverables, leading weekly client meetings, and collaborating with partner vendors, this role is built for you. We are looking for a confident communicator with an analytical mindset to drive client satisfaction, manage Asana workflows, and oversee projects across web, CRM, and branding initiatives.

Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Job Details:

• Hiring Budget: 1500 USD
• Schedule: Full-Time - Monday to Friday 9a-6p EST.
• Work Type: Full-time

Requirements

• Proven experience as a Customer Success Manager, Account Manager, or similar role focusing on digital marketing initiatives.
• Strong technical foundation across digital marketing platforms and tools, including CMS (WordPress, Shopify, etc.), CRM systems (HubSpot, Salesforce), email marketing (Klaviyo, Mailchimp), and branding projects.
• Hands-on proficiency with project management tools, specifically Asana, to manage tasks, timelines, and cross-functional teams.
• Exceptional communication skills with demonstrated experience building long-term relationships and presenting to business decision-makers and product managers.
• Strong analytical skills with hands-on experience using Google Workspace (Google Sheets, Google Docs, Google Slides) to build monthly/quarterly reports and interpret performance data.
• Familiarity with web development concepts, cloud infrastructure basics, and project management methodologies (Agile and Waterfall).
• Proven ability to navigate ambiguity, prioritize multiple parallel initiatives, and drive progress independently without step-by-step guidance.
• Excellent attention to detail, problem-solving ability, and high organizational standards in a fast-paced remote environment.

What you'll do

• Client Relationship Management: Lead weekly client meetings, capture actionable notes, serve as the primary point of contact, and build long-term relationships aligned with client digital marketing goals.
• Technical Project Management: Use Asana to structure, track, and execute deliverables across website launches, branding updates, email campaigns, and CRM integrations.
• Vendor & Cross-Team Coordination: Align internal teams, external vendor partners, and client decision-makers to keep deliverables on schedule and resolve roadblocks quickly.
• Reporting & Performance Analysis: Analyze campaign metrics, website traffic, and engagement data to create and deliver comprehensive monthly and quarterly performance reports using Google Workspace.
• Process Improvement & Account Growth: Identify opportunities for service expansion, maintain accurate client records, and contribute to internal best practices.

Success looks like

• Seamless Project Delivery: Projects across web, CRM, and email marketing consistently hit target milestones and deadlines within Asana.
• High Client Engagement & Satisfaction: Client communications are handled proactively, with clear follow-ups established after every weekly meeting.
• Data-Driven Reporting: Monthly and quarterly performance reports are delivered accurately on time, offering clear, actionable insights to clients.
• Effective Vendor Collaboration: Vendor activities and internal execution align cleanly with overarching client strategy and project timelines.

Tech Checklist - Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.

How to apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.