Customer Success Manager - MLS & Associations

As a Customer Success Manager (CSM) at Lone Wolf, you will own the ongoing success of a portfolio of MLS and Association customers and help them achieve meaningful business outcomes through our solutions. You will serve as a trusted advisor, customer advocate, and internal orchestrator across the post-sale journey. Your role is to understand what success means for each customer, translate those goals into a clear plan, drive adoption and value realization, identify risk early, and coordinate the right resources to keep the customer moving forward. This is not simply a relationship-management or issue-escalation role. Our CSMs are expected to take accountability for the customer experience, lead with insight, maintain strong operational discipline, and ensure customers and internal teams have a clear understanding of goals, progress, risks, and next steps.

Our MLS and Association customers serve thousands of real estate professionals, and their success is measured both by their own organizational health and by the value they deliver to their members. You will work with executive leaders, staff, and board members to align our solutions to their strategic priorities.