IT Operations Specialist

Who are we

At Lokalise, we make it easy and profitable for businesses to expand into new markets. Our AI-powered localization platform helps companies manage both software and marketing content from a single, unified environment — ensuring every team speaks with one voice across every language and channel.

By automating workflows, integrating with over 60 tools, and centralizing translation memory and terminology, Lokalise enables product, engineering, and marketing teams to collaborate without friction and launch globally up to 10× faster and at 80% lower cost.

Trusted by thousands of businesses across more than 100 countries, Lokalise empowers millions of people worldwide to use digital services in their native languages. Backed by a customer-loved support team, our platform fits seamlessly into your design, development, and content workflows, helping you scale with consistency and control.

Location

While our company operates exclusively on a remote basis, you must reside and have the legal right to work in Latvia to apply for this position.

* This is a full-time, remote position. Please note that we do not engage on a B2B or contractor basis. 

* We do not partner with search firms.

About the Role

We're seeking a talented and energetic Junior IT Operations Specialist to support our team during a fixed 12-months period. If you would like to try yourself out in the field of IT operations, gain experience in an international environment while working fully remotely, this is a great opportunity for you! 

Please note that occasional visits to our Riga office will be required, as some equipment and colleagues are based there and may occasionally need on-site support. This is an entry level position, 1 year of experience in a similar field or relevant studies is required to be successful in this role. 

You Will: 

Access & Account Management

• Oversee user lifecycle and provisioning, including account creation, modification, activation, and deactivation, across primary platforms (such as Google Workspace, Okta, Atlassian, Slack & more) in compliance with role-based access control.
• Support onboarding and offboarding processes end-to-end — provisioning accounts and equipment for new hires, and revoking access/reclaiming assets for departing employees.
• Maintain accurate records of user access and permissions for audit and compliance purposes.

IT Support & Troubleshooting

• Serve as first point of contact (Level 1 support) for Lokalisers' day-to-day technical requests submitted via the IT service desk/Slack.
• Troubleshoot basic hardware, software, and connectivity issues on macOS and Windows devices in a remote-only environment.
• Diagnose and resolve account access issues, password resets, and login/SSO problems.
• Escalate more complex issues to Senior IT Operations Specialists with clear documentation of steps already taken.

Documentation & Process Improvement

• Create and maintain how-to guides, FAQs, and internal knowledge base articles for common requests.
• Document existing IT processes clearly, identifying steps that could be automated or streamlined.
• Maintain and improve our IT Operations AI Agents
• Flag recurring issues or inefficiencies to the team and propose small process improvements.
• Keep internal wiki/Confluence pages for owned processes up to date.

Security & Compliance

• Support periodic access reviews and audits by pulling reports and verifying permissions.
• Ensure new equipment and accounts are set up according to security baseline requirements.

Learning & Development

• Shadow senior IT Ops team members to build familiarity with the broader Lokalise IT landscape and how systems interconnect.
• Progressively take on slightly more complex tickets with guidance, building toward independent handling of Level 2 issues.
• Build basic scripting/automation literacy (e.g., reading and understanding existing scripts, minor edits) as a growth path toward the IT Operations Specialist level.

You Must Have:

• A genuine interest in technology, with a curious, troubleshooting mindset (you like figuring out why something's broken, not just fixing it)
• Strong analytical thinking and attention to detail, with the discipline to follow documented processes
• A friendly, service-oriented attitude and clear written communication, most of your day will be helping colleagues over Slack/tickets
• Comfort working independently in a remote-first, English-speaking international team
• ~1 year of relevant hands-on experience (work, internship, personal projects, or self-study all count)

Nice to Have:

• Exposure to identity/access or collaboration tools such as Google Workspace, Okta, Atlassian, or Slack admin (even from personal projects or coursework)
• Basic scripting exposure (e.g., reading or making small edits to existing scripts)

Our Benefits

💰 Competitive salary.
🌍 Fully remote setup with flexible working hours.
🏢 Co-working budget for those days you want a change from your home office.
🌴 Flexible vacation policy to recharge when you need to.
🖥️ Home office setup budget: monitor, desk, ergonomics, whatever helps you do your best work.
📚 Learning & development budget to grow your skills and career.
🏥 Health insurance to keep you covered.
🧘 Wellness allowance to support your mental and physical well-being.
🤝 Great startup culture: remote but close-knit, with regular retreats and social events to stay connected.

We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.