SaaS Onboarding Representative

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

• Own the customer onboarding process for SaaS billing and invoicing
• Manage subscription setup, scheduling invoices, and revenue recognition in NetSuite
• Enter and maintain accurate data across Salesforce and NetSuite daily
• Review contracts and orders, ensuring billing aligns with commercial agreements
• Identify and resolve order or billing discrepancies with account managers
• Collaborate with commercial and accounting teams on subscription-related processes
• Support continuous improvement of billing and onboarding workflows.

• 2+ years of experience in financial operations, billing, or accounts receivable
• Hands-on experience with ERP and CRM systems (NetSuite, Salesforce preferred)
• Strong analytical and problem-solving skills with high attention to detail
• Comfortable with daily manual data entry and system updates
• Ability to interpret and review contracts and billing terms
• Excellent communication and cross-team collaboration skills.

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent 

• Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.