Senior Network Operations Engineer

Title: Senior Network Operations Engineer Location: Sofia, Bulgaria

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Senior Network Operations Engineer - DevOps (Network & Cloud), you will be a key technical contributor responsible for designing, implementing, and operating highly available network infrastructure across LivePerson’s hybrid environments.

You will bridge traditional networking, cloud infrastructure, and automation practices, helping evolve our global platform across on-premises data centers and Google Cloud Platform (GCP) environments.

The role requires strong networking expertise combined with DevOps mindset — automating infrastructure, improving reliability, troubleshooting complex connectivity challenges, and partnering with engineering teams to deliver scalable and secure solutions.

You will: 

• Design, build, and maintain highly available global network infrastructure across on-premises and GCP environments.
• Implement and support cloud networking solutions including VPCs, Cloud Router, VPN, Load Balancing, DNS, and hybrid connectivity.
• Collaborate with SRE, DevOps, and engineering teams throughout the infrastructure lifecycle.
• Automate network and infrastructure operations using Infrastructure as Code (IaC) tools such as Terraform.
• Develop automation solutions using scripting languages such as Python, Bash, or similar.
• Troubleshoot complex network, connectivity, performance, and interoperability issues across distributed systems.
• Support network security implementations including firewall policies and access controls.
• Improve monitoring, operational efficiency, and incident response processes.
• Participate in a 24x7 operational environment and help reduce MTTR through automation and proactive improvements.

You have:

• 7+ years of experience in Network Engineering, DevOps, SRE, or Cloud Infrastructure roles.
• Strong experience with enterprise networking technologies:
• LAN/WAN
• TCP/IP
• BGP and routing protocols
• Firewalls
• VPNs
• Load Balancing
• DNS
• Hands-on experience with Google Cloud Platform (GCP) networking, including VPC, Cloud Router, VPN, Load Balancing, and hybrid connectivity.
• Experience with Infrastructure as Code practices, preferably Terraform.
• Experience with automation tools and scripting (Python, Bash, PowerShell, or similar).
• Understanding of CI/CD concepts and modern infrastructure delivery practices.
• Experience troubleshooting Linux-based systems and distributed applications.
• Strong analytical and problem-solving skills with the ability to work across multiple engineering teams.
• Excellent English communication skills.

Nice to have:

• Experience with Kubernetes and containerized environments.
• Experience with Docker and cloud-native architectures.
• Experience with Ansible or other configuration management tools.
• Experience with monitoring and observability platforms such as Prometheus, Grafana, Kibana, or similar.
• Cloud security experience and knowledge of IAM concepts.
• CCNA / CCNP or equivalent networking certifications.
• Experience mentoring engineers and driving technical improvements.

Benefits:  

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources. 
• Additional: Food Vouchers.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.