Middle Technical Writer, Estonia (Remote)

Linnworks | E-commerce automation software

1h 22m ago

Remote In-Country

Full Time

Albania, Andorra, Austria,

Department: Product / Documentation Reports to: VP, Product Location: Remote Type: Full time maternity cover

We're looking for a Technical Writer to join our Product team on a full-time, remote maternity cover. You'll be the person who turns what our Product Managers and Engineers build into documentation customers can use: help center articles, user guides, release notes, API docs, and in-app content.

The day-to-day is hands-on. You'll get into features before they ship, interview the people who know them best, and own each piece from first draft through publishing and upkeep. You'll also keep existing docs accurate as the product changes, and work with Support and Customer Success to fix the gaps customers keep running into.

You'll report to our VP, Product, and you'll have room to shape how we do things, from our style guide and templates to how the help center is organised. This is a good fit if you're self-directed, enjoy making complicated things simple, and can keep several projects moving at once.

Candidates must be resident in Estonia and have the right to work there

What You Will Do

Write and maintain user guides, help center articles, release notes, API documentation, and in-app content
Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation
Interview subject matter experts (SMEs) to extract and structure technical information
Own documentation projects end-to-end — from planning and drafting through review, publishing, and maintenance
Audit and refresh existing documentation to keep it accurate as the product evolves
Work within (and help evolve) our style guide, templates, and content standards
Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets
Contribute to information architecture decisions for the docs site/help center
Use analytics and customer feedback to measure content effectiveness and prioritise updates
Occasionally support other content needs — release announcements, internal knowledge base articles, onboarding materials

2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment
Proven ability to explain complex technical concepts simply for a non-technical or semi-technical audience
Strong written English — grammar, clarity, tone, and structure
Experience working directly with engineers and/or product managers to gather technical information
Experience using AI writing/authoring tools to accelerate drafting or content audits
Familiarity with a documentation/help center platform (e.g., Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar)
Basic understanding of software development concepts (APIs, releases, bug vs. feature, staging vs. production)
Experience with version control or structured content workflows (e.g., Git, Markdown, or a CMS-based review process)
A strong portfolio of published documentation samples
Self-directed and organised — comfortable managing multiple documentation projects and deadlines simultaneously
A background or interest in information architecture and taxonomy design
Familiarity with Markdown, HTML/CSS basics, or static site generators (Docusaurus, Hugo, Jekyll)

Nice-to-Have

Experience with DITA/XML or structured authoring/single-sourcing
Experience documenting REST or GraphQL APIs, including reading OpenAPI/Swagger specs
Exposure to localization/translation workflows for multi-language documentation
Basic screen recording/video or GIF creation skills for tutorials
Experience using AI writing/authoring tools to accelerate drafting or content audits
Familiarity with UX writing or in-app microcopy
Experience with content analytics (e.g., Google Analytics, docs-specific analytics) to inform prioritisation
Prior experience in a fast-growing startup or scale-up environment
Basic scripting or command-line comfort (helpful for docs-as-code workflows)

Private medical insurance with respected service providers.
Remote + flexible working & team-building initiatives.
A work laptop & a Work from Home stipend of 500€ to set up your Home Office.
Wellbeing Support - access to mental health counseling & therapy, financial & legal counseling + free subscription to Headspace, a meditation app.
An extra week of vacation on top of your annual leave count + fully compensated Volunteer Days & Experience Days.
Challenging projects, inspiring colleagues and the opportunity to learn, grow & develop within and with the company.

As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California. Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people. Life at Linnworks: Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

Required Skills

confluencegitmarkdown

Required Languages

🇬🇧 English

What You Will Do

Write and maintain user guides, help center articles, release notes, API documentation, and in-app content

Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation

Interview subject matter experts (SMEs) to extract and structure technical information

Own documentation projects end-to-end — from planning and drafting through review, publishing, and maintenance

Audit and refresh existing documentation to keep it accurate as the product evolves

Work within (and help evolve) our style guide, templates, and content standards

Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets

Contribute to information architecture decisions for the docs site/help center

Use analytics and customer feedback to measure content effectiveness and prioritise updates

Occasionally support other content needs — release announcements, internal knowledge base articles, onboarding materials

2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment

Proven ability to explain complex technical concepts simply for a non-technical or semi-technical audience

Strong written English — grammar, clarity, tone, and structure

Experience working directly with engineers and/or product managers to gather technical information

Experience using AI writing/authoring tools to accelerate drafting or content audits

Familiarity with a documentation/help center platform (e.g., Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar)

Basic understanding of software development concepts (APIs, releases, bug vs. feature, staging vs. production)

Experience with version control or structured content workflows (e.g., Git, Markdown, or a CMS-based review process)

A strong portfolio of published documentation samples

Self-directed and organised — comfortable managing multiple documentation projects and deadlines simultaneously

A background or interest in information architecture and taxonomy design

Familiarity with Markdown, HTML/CSS basics, or static site generators (Docusaurus, Hugo, Jekyll)

Nice-to-Have

Experience with DITA/XML or structured authoring/single-sourcing

Experience documenting REST or GraphQL APIs, including reading OpenAPI/Swagger specs

Exposure to localization/translation workflows for multi-language documentation

Basic screen recording/video or GIF creation skills for tutorials

Experience using AI writing/authoring tools to accelerate drafting or content audits

Familiarity with UX writing or in-app microcopy

Experience with content analytics (e.g., Google Analytics, docs-specific analytics) to inform prioritisation

Prior experience in a fast-growing startup or scale-up environment

Basic scripting or command-line comfort (helpful for docs-as-code workflows)

Private medical insurance with respected service providers.

Remote + flexible working & team-building initiatives.

A work laptop & a Work from Home stipend of 500€ to set up your Home Office.

Wellbeing Support - access to mental health counseling & therapy, financial & legal counseling + free subscription to Headspace, a meditation app.

An extra week of vacation on top of your annual leave count + fully compensated Volunteer Days & Experience Days.

Challenging projects, inspiring colleagues and the opportunity to learn, grow & develop within and with the company.

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.