Senior Business Process Analyst (BPA) – Crew & Operations

LINKIT | IT services

1h 22m ago

On-site

Contract

Netherlands

Number of candidates required: 4 across both vacancies. All CVs must be submitted in English. Freelancers and self-employed contractors (ZZP) are not eligible for this assignment.

You will translate business needs into clear requirements and implementation-ready documentation.

You will work closely with business stakeholders, Subject Matter Experts (SMEs), Product Owners, architects and IT teams to shape future crew processes and support the modernisation of existing systems.

Responsibilities

Perform business, information and process analysis, translating epics and programme initiatives into requirements, features and user stories.
Model, document and standardise current and future end-to-end processes (as-is/to-be).
Analyse and refine operational processes, including Crew Tracking, Qualification & Training and Post-Ops.
Facilitate workshops with SMEs and stakeholders, identifying process gaps, risks, dependencies and handover issues.
Analyse processes and system interactions involving iCrew and NetLine, including future-state design and the replacement of existing ways of working.
Perform capability and impact analyses and align processes across different crew domains.
Translate business needs into functional requirements, features and user stories.
Collaborate with Product Owners, Product Managers and architects on product design, planning and prioritisation.
Support UX/UI activities, end-to-end testing and process design validation.
Ensure consistent terminology, process documentation and alignment between business and IT teams.

Required Skills

bpmnmiro

Required Languages

🇬🇧 English, 🇳🇱 Dutch

Responsibilities

Perform business, information and process analysis, translating epics and programme initiatives into requirements, features and user stories.

Model, document and standardise current and future end-to-end processes (as-is/to-be).

Analyse and refine operational processes, including Crew Tracking, Qualification & Training and Post-Ops.

Facilitate workshops with SMEs and stakeholders, identifying process gaps, risks, dependencies and handover issues.

Analyse processes and system interactions involving iCrew and NetLine, including future-state design and the replacement of existing ways of working.

Perform capability and impact analyses and align processes across different crew domains.

Translate business needs into functional requirements, features and user stories.

Collaborate with Product Owners, Product Managers and architects on product design, planning and prioritisation.

Support UX/UI activities, end-to-end testing and process design validation.

Ensure consistent terminology, process documentation and alignment between business and IT teams.