Middle Prompt Engineering & Agentic AI Developer

You will combine prompt engineering, agentic AI and JavaScript development to create secure, scalable and user-friendly solutions that help employees find information, complete tasks and access services through natural language.

ServiceNow experience is a plus, not a requirement.

Responsibilities

• Design, develop, test and maintain LLM, prompt-driven and agentic AI solutions.
• Develop and optimize prompts using grounding, context management, structured outputs, guardrails and evaluation.
• Design agent workflows that use tools and enterprise data, maintain context and handle human handovers.
• Develop JavaScript applications, services, UI components, automations and integrations.
• Integrate AI solutions with enterprise platforms and data through REST APIs.
• Build conversational experiences for knowledge discovery, service requests and contextual guidance.
• Define and execute evaluations for quality, reliability, relevance, safety and consistency.
• Apply Responsible AI and secure development principles, including access control, data protection, traceability and human oversight.
• Translate business needs into technical requirements, prototypes and production-ready solutions.
• Improve self-service, automation and resolution times while reducing avoidable ticket volume.
• Work in an Agile/DevOps environment and contribute to testing, troubleshooting, documentation and continuous improvement.