Strategic Account Manager

Title: Strategic Account Manager Location: Austin, Texas, United States

Lightspeed Systems is seeking a Strategic Account Manager to own and grow relationships with a portfolio of K–12 school districts within an assigned territory. This role is ideal for a seasoned account manager who excels at managing complex accounts, driving renewals, and expanding revenue through cross-selling and upselling—while delivering a high-quality customer experience.

As a Strategic Account Manager, you will serve as the primary point of contact for your accounts, acting as a strategic partner to district leaders. You’ll be responsible for account planning, renewal strategy, risk mitigation, and expansion, while collaborating closely with internal teams to ensure long-term customer success and growth.

Key Responsibilities

• Own and manage a portfolio of K–12 district accounts, serving as the primary point of contact and strategic advisor
• Build and maintain strong relationships with district stakeholders by developing a deep understanding of their goals, initiatives, and challenges
• Lead account planning and strategic review meetings with customers to drive retention and growth
• Own the renewal lifecycle for assigned accounts, including forecasting, risk assessment, and execution
• Identify, position, and close cross-sell and up-sell opportunities within existing accounts
• Proactively monitor account health using product usage data, customer feedback, and internal reporting tools
• Anticipate and mitigate renewal risk by addressing issues early and coordinating with cross-functional teams
• Manage at-risk accounts and customer escalations, driving resolution and retention outcomes
• Maintain accurate and up-to-date account data in Salesforce, including contacts, licenses, pricing, contracts, and forecasts
• Partner closely with Customer Success, Sales, Product, Support, and Finance to deliver a seamless customer experience
• Provide insights from customer conversations to inform product improvements and go-to-market strategy

Required Qualifications

• Bachelor’s degree preferred
• 5+ years of experience in account management, customer success, or B2B sales roles
• Proven experience managing renewals, expansions, and long-term customer relationships
• Demonstrated success driving revenue growth through cross-selling and upselling
• Strong consultative and solution-based selling skills
• Experience managing complex accounts with multiple stakeholders and long sales cycles
• Excellent written and verbal communication skills, including executive-level presentations
• Ability to understand and articulate technical solutions to a variety of audiences
• Proficiency with CRM systems (Salesforce preferred) and sales enablement tools
• Strong organizational, forecasting, and time-management skills
• Ability to work independently while collaborating effectively in a cross-functional environment

Preferred Qualifications

• Experience in SaaS and/or EdTech environments
• Experience selling into or managing K–12 school districts or public-sector customers
• Experience forecasting and owning renewal and expansion revenue
• Passion for education and technology-driven impact