Data Center Operations Tier 1 Technician

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Position Summary 

The Data Center Operations Tier 1 Technician supports the ongoing monitoring and daily management of building systems and physical infrastructure at Lightedge facilities. They utilize standard operating procedures to perform and/or coordinate the routine maintenance and optimization of all building systems, including power, HVAC, biometric security, and fire suppression systems. All work this individual performs must comply with applicable building electrical, mechanical, fire, and environmental codes and company audit requirements. The employee will be a member of the DC Operations team in Lewisville, TX and will report directly to the Facilities Manager.

Responsibilities 

•  Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center equipment.
• Install servers and networking equipment into racks with associated network cabling. 
• Work with project managers and technicians to facilitate new client service installations.
• Receive and document incoming shipments. 
• Respond to and resolve alarm events affecting infrastructure and services.
• Follow established Change Control processes; review and follow MOPs for Change activities.
• Assist in the design layout, installation, and documentation of new racks and cages. 
• Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize infrastructure, and provide client support.
• Develops and maintains comprehensive knowledge of Lightedge physical infrastructure and building systems, including mission-critical power, cooling, and biometric security systems.
• Works with clients to resolve cabinet/cage infrastructure issues and power utilization.
• Ensure operational efficiencies and best practices toward maintaining availability/ uptime of all 24X7 facilities, mission-critical operations, and infrastructure.
• Share technical knowledge and operational experience with team members to enhance professional growth and practical cross-training of the DC Ops and Support teams.
• Other duties as assigned.

Education And Experience 

• Minimum of two-year technical degree, or 1-4 years equivalent experience in a technical environment or military MOS 
• Network cabling termination experience- Ethernet, CAT6, Fiber 
• Experience with day-to-day standard maintenance activities in data centers 
• Familiarity with telco central office equipment/transport systems.
• Robust computer user hardware and software skillset, high proficiency in Microsoft Office Suite, and utilization of web browsers
• Working knowledge of electricity and electrical literature is essential.
• General understanding of data center cooling systems and airflow management techniques 
• Ability to multitask and prioritize activities in a complex, fast-paced environment.
• Strong verbal and written communication skills
• Demonstrated ability to define problems, collect data, establish facts, and draw sound conclusions.
• Demonstrated experience documenting policies and procedures.

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.