13d 5h ago
Strategic Account Manager
Lightcast·Sales/Customer Success/Key Account Management · Labor Market Insights
📡Remote In-Country
|United States of Americacrmdatasales
Strategic Account Manager
Lightcast | Sales/Customer Success/Key Account Management | Labor Market Insights
Remote In-Country
Full Time
United States of America
Position:
Strategic Account Manager
Company:
Lightcast
Location:
(US, Remote)
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
The Strategic Account Manager is responsible for proactively developing client relationships to sustain and increase revenue, focusing on larger or strategic key accounts and partnerships.
Responsibilities:
- Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive engagement and regular business reviews.
- Partner with customers to understand business goals, identify challenges, and deliver solutions.
- Manage renewals, including pricing discussions, contract negotiations, and identifying cross-sell and upsell opportunities.
- Establish customer success goals, coordinate onboarding, monitor account health, and accelerate customer time-to-value.
- Drive ongoing product adoption and customer engagement to support retention and long-term growth.
- Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs.
- Provide strategic insights, presentations, and recommendations to strengthen customer relationships.
- Maintain accurate account documentation while managing multiple priorities.
Requirement:
- 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred.
- Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities.
- Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills.
- Excellent written and verbal communication, presentation, negotiation, and interpersonal skills.
- Strong analytical and organizational skills with the ability to manage multiple competing priorities.
- Proficiency with spreadsheet, presentation, CRM, and data analysis tools.
- Continuous learner with a collaborative, customer-focused mindset.
Benefits:
Lightcast is committed to diversity and equal opportunity in the workplace.
Strategic Account Manager
Company:
Lightcast
Location:
(US, Remote)
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
The Strategic Account Manager is responsible for proactively developing client relationships to sustain and increase revenue, focusing on larger or strategic key accounts and partnerships.
Responsibilities:
- Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive engagement and regular business reviews.
- Partner with customers to understand business goals, identify challenges, and deliver solutions.
- Manage renewals, including pricing discussions, contract negotiations, and identifying cross-sell and upsell opportunities.
- Establish customer success goals, coordinate onboarding, monitor account health, and accelerate customer time-to-value.
- Drive ongoing product adoption and customer engagement to support retention and long-term growth.
- Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs.
- Provide strategic insights, presentations, and recommendations to strengthen customer relationships.
- Maintain accurate account documentation while managing multiple priorities.
Requirement:
- 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred.
- Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities.
- Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills.
- Excellent written and verbal communication, presentation, negotiation, and interpersonal skills.
- Strong analytical and organizational skills with the ability to manage multiple competing priorities.
- Proficiency with spreadsheet, presentation, CRM, and data analysis tools.
- Continuous learner with a collaborative, customer-focused mindset.
Benefits:
Lightcast is committed to diversity and equal opportunity in the workplace.
Required Skills
crmdatasales
Required Languages
🇬🇧 English
Key competency: Sales/Customer Success/Key Account Management