Network Support Specialist

LifeSouth Community Blood Centers is looking for a Network Support Specialist to join our IT Helpdesk & Network Support team in Gainesville, FL. You’ll provide frontline support for the wired, wireless, and voice networks that LifeSouth teams rely on to keep blood center operations running. You’ll also work with network engineers and administrators on equipment deployments, upgrades, and migrations.

What You’ll Do

• Troubleshoot network issues. Respond to outages, equipment failures, and application access issues. Help the Helpdesk and Computer Support teams resolve escalated connectivity problems.
• Monitor network performance. Run health checks on routers, switches, wireless access points, and voice systems. Use diagnostic tools to identify the cause of problems.
• Support equipment installations and upgrades. Help configure, deploy, and maintain switches, firewalls, wireless equipment, and voice gateways. Travel to LifeSouth sites as needed to install equipment and run, terminate, or test network cabling.
• Support voice and collaboration tools. Troubleshoot Cisco voice and unified communications systems, including Webex and Voice over Internet Protocol (VoIP) devices.
• Maintain network security and continuity. Follow LifeSouth’s network and security standards, perform routine patching and access reviews, and assist with basic threat monitoring and disaster recovery as assigned.
• Document and track work. Record configurations, changes, and resolutions in the ticketing or change tracking system. Keep users informed, escalate issues when needed, and help maintain equipment inventory.

What You’ll Bring

• High school diploma or GED.
• At least three years of experience supporting Cisco network infrastructure, including routers, switches, and related hardware and software.
• Valid Cisco Certified Network Associate (CCNA) certification.
• Valid driver’s license, consistent and reliable transportation, and the ability to meet and maintain LifeSouth’s driver eligibility requirements.
• Strong troubleshooting, organization, and documentation skills, with the ability to communicate clearly with technical and nontechnical users.
• An equivalent combination of education, training, and experience may be substituted.

Technology Skills

• Cisco routers, switches, firewalls, wireless access points, and voice and unified communications systems
• Windows, Linux, Active Directory, DNS, DHCP, and basic VMware virtualization
• Ability to terminate and test Cat 5/6 and fiber cabling
• Network diagnostic and performance monitoring tools, cybersecurity best practices, and basic scripting or automation
• Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Preferred Qualifications

• Associate degree in a technology-related field.

Our Benefits

• Generous Paid Time Off (PTO)
• Medical, dental, and vision insurance for full-time employees beginning the first of the month after 60 days
• Supplemental insurance options, including life, cancer, accident, and disability coverage
• Access to mental wellness resources and counseling through telehealth
• Free basic life insurance for full-time employees
• Health Savings Account (HSA) with an employer match each pay period
• Employer-funded retirement plan for vested employees and a 403(b) plan
• Access to wages before payday

Join LifeSouth and help keep the systems behind our lifesaving work running.

Who We Are 

LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 50 blood donation centers, 55 bloodmobiles, and 2,000 blood drives a month across our multi-state footprint, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.

Our Mission

To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.

This is a full-time position. Starting salary range is $21.00 - $23.10 an hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.

The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.

LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer.