Customer Success Team Lead | SMB | Spanish Market (Madrid)

Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom.
We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome.
Our next goal? Become Europe's most-used legal product.

Why Lexroom?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.

• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.

• Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
The Role
We’re looking for a CSM Team Lead to build and lead our Customer Success function in Spain from the ground up.
This is a player-coach role. You’ll own a portfolio of our largest Spanish SMB accounts, and you’ll also lead the Spanish CS team as it grows. You’ll report directly to CS Leadership and work closely with Sales, Customer Care, Product, and Marketing.
You’ll start leading 2–3 CSMs in Q1 2027. Once the team reaches 5–6 CSMs, you’ll step into a full Team Manager role. At that point you’ll focus entirely on people leadership and won’t carry your own portfolio.
Your Key Responsibilities

• Own a portfolio of key accounts: Manage our largest Spanish SMB customers from handover to renewal, with a clear goal of keeping every customer and growing each account through proactive upsell and uplift.

• Lead and grow the team: Hire, onboard, coach, and manage the Spanish CSM team, and set the standard for health, retention, and growth (NRR, GRR).

• Run a proactive, commercial CS motion: Don’t wait for customers to call. Reach out first, spot the opportunity in every conversation, and teach the team to do the same.

• Adapt the Italian playbook to Spain: Import what works from our Italian CS engine and localize onboarding, engagement, and renewal playbooks for the Spanish market.

• Be the voice of the Spanish customer: Gather feedback and feed it back to Product and Marketing to shape the roadmap and go-to-market.

• Own the numbers: Build dashboards, monitor account health, usage, and churn risk, and report on the health and growth of the Spanish portfolio.

What You’ll Bring

• 3+ years in Customer Success or Account Management at a B2B SaaS, tech, or software company. Exposure to SMB customers at scale is a strong plus, and so is exposure to legal or professional-services customers.

• Leadership experience or a strong drive to lead. Ideally you’ve managed or coached a small team (around 1 year of people management). If you’re a senior IC, you have a clear and proven drive to grow into people leadership.

• A commercial mindset. You balance customer value and product adoption with ownership of commercial metrics (NRR, expansion, renewals).

• CRM fluency. Experience running a portfolio in a CRM; HubSpot is a plus.

• Comfort building in a fast-moving market and staying hands-on while the team scales.

• Languages: native-level Spanish and fluent English (C1-C2) are required. Italian is a plus.

• Based in Spain, able to work from our Madrid HQ at least 3 days a week.

What Sets Us Apart
An Exceptional Team
At Lexroom, you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
Growth that Matters
We hire exceptional people to make a difference, and we give them space to lead. This role comes with a clear path from Team Lead to Team Manager as the Spanish team grows. Impact is defined by vision and execution, not by age or title.
Rewarding Your Contribution

• Annual Salary Range: €55,000 – €70,000 OTE

• Equity Package: Align your growth with the company’s long-term success.

Benefits That Matter

• Hybrid Work: Split your time between home and our Madrid HQ, at least three days a week.

• Health Insurance: Comprehensive coverage to ensure peace of mind.

• Meal Vouchers: Daily support to make your lunch breaks easier.

• Performance Bonuses: Rewards tied directly to measurable results.

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.