Customer Quality Manager

What you will do:

• Serve as a key point of contact for customer quality requests, ensuring timely, accurate, and data-driven responses to customer inquiries and concerns.
• Extract, validate, analyze, and interpret quality data from multiple sources to identify performance trends, recurring issues, anomalies, and areas requiring further investigation.
• Translate complex quality and technical information into clear, actionable insights and professional customer-facing presentations tailored to both technical and business audiences, and present findings to customers when required.
• Partner with engineering, quality, service, manufacturing, and other cross-functional teams to analyze quality concerns, understand the relevant technical context, and ensure conclusions and customer communications are supported by appropriate data and evidence.
• Develop strong knowledge of products, technologies, quality processes, analytical tools, and data environments, quickly adapting to new topics and navigating complex information to support effective analysis and problem-solving.

What you need to bring:

• Strong data analysis and interpretation skills, with the ability to identify trends, anomalies, correlations, and key quality drivers within complex datasets.
• Advanced proficiency in Microsoft Excel, including data manipulation and analysis, pivot tables, charts, and the development of clear, professional data visualizations.
• Working knowledge of Power BI, Qlik, or comparable business intelligence and data visualization tools for data exploration, visualization, and reporting.
• Ability to transform raw data into meaningful insights, effective graphics, and customer-ready quality narratives.
• Strong attention to detail, with a focus on data accuracy, validation, and consistency before information is communicated.
• Strong general technical aptitude, with the ability to understand product and technology concepts, quality metrics, and technical information sufficiently to interpret data and communicate findings effectively.
• Independent and proactive analytical mindset, with the ability to explore data beyond the initial request, identify relevant questions, recognize patterns or inconsistencies, and develop fact-based conclusions with limited guidance.
• Fast learner, able to quickly become proficient with new data sources, analytical tools, systems, and technical concepts.
• Strong written and verbal communication skills, with the ability to explain complex data and technical findings clearly to both technical and non-technical audiences.
• Ability to develop polished customer-facing presentations and confidently present analyses and findings when required.

Preferred Qualifications & Skills

• SQL skills, with the ability to query and extract data from databases for analysis and reporting.
• Experience in customer quality, quality engineering, product quality, service analytics, data analytics, or a related function.
• Familiarity with quality analysis methodologies such as trend analysis, Pareto analysis, failure analysis, and root-cause analysis.
• Experience working with large or complex datasets from multiple data sources.
• Experience working in a cross-functional environment and collaborating with engineering, quality, service, manufacturing, or other technical teams.