DevOps Engineer (Shift Work) (I-0/1)

The DevOps Engineer will provide Tier I/II technical and operational support for an integrated watchfloor capability within a 24/7/365 mission environment. This role focuses on monitoring operational systems, troubleshooting technical issues, managing incidents, and maintaining system availability while supporting Linux-based environments, containerization, cloud deployments, and DevSecOps practices.

The DevOps Engineer will serve as a single point of contact between operational users and service providers, identifying, documenting, categorizing, and prioritizing incidents through a standardized ticketing system. The Engineer will perform initial troubleshooting using established knowledge bases and incident management procedures, resolve common technical issues, and escalate more complex problems to the appropriate technical support teams.

This individual will also maintain communication with users throughout the incident resolution process, document troubleshooting steps and resolutions, and contribute to the development and maintenance of technical knowledge bases and procedures. The position requires someone comfortable working in a fast-paced operational environment, supporting critical systems, and collaborating with technical teams to ensure continuous system availability.

Our minimum requirements for these roles:

DevOps Engineer – Level 1

• Experience providing Tier I/II technical support in an operational or enterprise environment
• Experience monitoring systems, identifying technical issues, and performing initial troubleshooting
• Experience using ticketing systems to document, categorize, prioritize, and track incidents
• Experience troubleshooting common technical issues, including account access, password resets, system navigation, and known errors
• Experience escalating unresolved incidents and coordinating with higher-level technical support teams
• Experience communicating incident status and resolution updates to operational users
• Experience documenting troubleshooting procedures, technical issues, and resolutions
• Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation

DevOps Engineer – Level 2

• Four (4) years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, and DevSecOps
• Recent experience within the last three (3) years with Kubernetes
• Recent experience within the last three (3) years with cluster orchestration
• Recent experience within the last three (3) years with containerization
• Experience providing Tier I/II technical support, including incident management, troubleshooting, escalation, and resolution tracking
• Experience administering and troubleshooting Linux environments, including RHEL and CentOS
• Experience with Docker and containerized applications
• Familiarity with scripting languages such as Python and Bash
• Experience supporting cloud deployments and security-focused DevOps practices
• Experience diagnosing technical issues using established knowledge bases, incident models, and troubleshooting procedures
• Experience documenting technical issues, troubleshooting steps, and resolutions
• Ability to provide 24/7 call-in support for critical operational system issues
• Ability to work rotating 12-hour shifts in a 24/7/365 operational environment, with shifts beginning at 5:00 AM and 5:00 PM on a two-week rotation

Additional Requirements for Level 2

• Bachelor's degree in Engineering or Computer Science
• Four (4) years of additional relevant experience may be substituted for a bachelor's degree
• A Master's degree in Engineering or Computer Science may substitute for two (2) years of required experience
• Active IAT Level II / DoD 8570-compliant certification, such as Security+

Desired Technical Skills (Both Levels)

• Linux system administration (RHEL, CentOS, or similar)
• Python and Bash scripting
• Docker, Kubernetes, and cluster orchestration
• Cloud deployments and DevSecOps practices
• Incident management and ticketing systems
• Technical troubleshooting and operational support
• Knowledge base development and technical documentation
• Experience supporting systems in a 24/7/365 operational environment

About Your New Company
Legato, LLC is a dynamic small business headquartered in Columbia, near Ft. Meade, MD. Our positions include Cyber, Software, Systems, Networking, Data Science and other complex engineering capabilities. We set ourselves apart by having employees in the top of their field and who enjoy working at Legato for its attention to its employees, aggressive compensation, and upward mobility possibilities.
We offer a generous benefits package including individual and family health, vision and dental benefits. A minimum of four (4) weeks of paid time off including a week of sick leave. Legato gives our employees 11 federal holidays off and a 401(k) employer match with no vesting schedule. There is an opportunity to earn referral benefits or bank hours if the contract allows.

Disclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. The final salary offer will be determined after a thorough review of the candidate's background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure.

Legato LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.