Senior People Director, Business Teams

ABOUT THE ROLE

We are looking for an experienced People Director to join our global People team and act as the People Director for our Business Teams, including Brand Insights, Customer Success, Finance, Legal, Marketing, Sales, Solutions Consulting and Support.

As the dedicated People partner for our Business Teams, you will be the key point of contact for employees, managers and senior leaders across these functions, providing support across the full employee lifecycle and partnering with leaders on their people and organisational priorities. You will work across multiple countries, combining strategic business partnering with hands-on People Operations support to navigate complex People topics and help build high-performing teams.

You will also act as a senior People lead for Italy, bringing strong local expertise and ownership while working closely with the wider global People team.

This is a broad, senior individual contributor hands-on role for someone comfortable moving between strategic conversations with senior leaders and the day-to-day realities of supporting managers and employees across an international organisation.

KEY RESPONSIBILITIES

Business Partnering

• Act as the primary People partner for our Business Teams, building strong relationships with senior leaders and providing practical, commercially focused advice across the full range of People topics.

• Partner with leaders on organisational design, workforce planning and organisational change, helping ensure their teams and structures evolve in line with business needs.

• Drive performance and talent priorities across your functions, including performance reviews and calibration, talent and succession planning, development, retention and the management of underperformance.

• Coach and advise leaders on complex employee relations and performance matters, ensuring issues are managed appropriately, consistently and through to resolution, partnering with employment counsel where required.

• Identify People risks, trends and opportunities across the functions you support and work with leaders and the wider People team to translate these into appropriate actions.

Italy People Leadership

• Act as the senior People lead for Italy, providing expertise and guidance on Italian employment practices and ensuring local requirements are reflected in our People approach.

• Lead complex employee relations, organisational change and other sensitive People matters within Italy, partnering with managers, external counsel and other stakeholders where required.

• Provide senior oversight across the Italian employee lifecycle, ensuring local People practices remain compliant, effective and aligned with our global approach.

People Operations

• Work with the global People Operations team to deliver key People processes across the employee lifecycle, including compensation, benefits, performance, policies, compliance and employee documentation.

• Ensure global People programmes and processes are implemented effectively across the Business Teams and Italy, with clear ownership, accurate data and appropriate follow-through.

• Contribute to the global People objectives, projects and the continuous improvement of our policies, processes and ways of working.

WHAT YOU'LL BRING

Essential

• Significant experience in a senior HR Business Partner, People Partner or People Operations role within an international organisation, partnering directly with senior leaders.

• Strong knowledge of Italian employment practices, with hands-on experience managing complex employee relations, performance matters and restructurings.

• Strong experience across performance and talent management, organisational design, workforce planning and organisational change.

• Pragmatic and able to operate independently, with strong judgement and discretion when managing complex and sensitive People matters.

• Fluent in English and Italian.

Nice to have

• Experience supporting customer-facing functions such as Sales, Marketing, Customer Success, Solutions Consulting or Support.

• Experience working across multiple countries and navigating different employment practices and cultures.

• Experience working in a fast-paced, international SaaS environment.

WHAT SUCCESS LOOKS LIKE

• You will be a trusted People partner to the leaders of our business functions, providing clear, practical People support.

• You will provide strong People leadership for our Italian organisation while ensuring our business teams receive consistent, high-quality support across markets.

• You will operate with autonomy, take ownership of complex People matters and work collaboratively with the wider People team to ensure our People priorities are delivered effectively.

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application!

The compensation range for this position is €65,000.00 - €75,000.00. Actual compensation may vary depending on factors such as location, experience, qualifications, and other business considerations. 

OUR RECRUITMENT PROCESS

1. Intro Call

2. Meet & Greet

3. Skills Assessment

4. Culture Fit & Leadership Interview

WHY YOU’LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT 

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.