Oncology Care Advocate

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

Oncology Care Advocate

The Oncology Care Advocate partners with Oncology Nurse Navigators to support members throughout their cancer journey. As a key member of the Cancer Support team, this role delivers a concierge-level experience by providing personalized assistance to patients, families, and caregivers while helping them navigate healthcare system barriers.

Oncology Care Advocates support business success by building strong relationships and creating meaningful member experiences. They provide education and resources that help members make informed decisions and access quality health and psychosocial care throughout every phase of the cancer journey.

Key responsibilities include answering member questions, gathering medical records, coordinating care with existing providers or second-opinion resources, arranging travel, outreaching to eligible new members, and following up on the member experience.

Successful Oncology Care Advocates engage new members and consistently go above and beyond to support those navigating the complexities of oncology care. This role requires commitment, energy, and a passion for improving the cancer care experience for patients and caregivers. Candidates must be able to thrive in a fast-paced environment focused on service excellence.

Location: Dallas, TX - Hybrid schedule (3x in office per week)

Responsibilities:

• Guide and support patients and families throughout the cancer and survivorship experience.
• Collaborate with healthcare team members to support positive patient outcomes and experiences.
• Assist patients and caregivers in identifying service needs, goals, and objectives.
• Provide education and support to patients and families.
• Identify patient needs and collaborate with appropriate support staff to address them.
• Reinforce understanding of available treatment options in coordination with the Nurse Navigator.
• Communicate physician-recommended care plan information in collaboration with the Nurse Navigator.
• Connect patients and families with appropriate community resources.
• Support nurses in coordinating multidisciplinary care from diagnosis through treatment.
• Help improve the timeliness of appointments and care coordination activities.
• Support nursing staff with administrative needs.
• Request, receive, and organize medical records.
• Coordinate patient travel arrangements.
• Conduct outreach to eligible new members to introduce available oncology support services.
• Follow up with members to support engagement, answer questions, and help address barriers to care.
• Manage an assigned caseload of survivorship patients.

Requirements:

• Bachelor’s degree in healthcare administration, social services, public health, or a related field required; equivalent work experience may be considered.
• 1-3 years of experience in customer service, member engagement, outreach, or a similar service-oriented role preferred.
• Medical Assistant, Certified Nursing Assistant, or other relevant healthcare certification preferred.
• Previous experience in patient support, healthcare navigation, care coordination, member advocacy, or a related healthcare support role preferred.
• Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically with members, caregivers, providers, and internal partners.
• Ability to work collaboratively in a team-based environment with clinical and non-clinical staff to support coordinated, member-centered care.
• Ability to build trust, listen actively, and adapt communication style to meet the needs of diverse members, caregivers, and team members.
• Strong critical thinking, problem-solving, organization, and follow-up skills.
• Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation in a fast-paced environment.
• Bilingual (Spanish) not required, but a strong plus. 

Strong Candidates will:

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Compensation: Base salary range: $22–$24/hour, depending on relevant experience, location, and qualifications.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.