IT - Executive

Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created a reputation in the game development industry for being a highly talented and dependable game art studio. During this time, Lakshya has created art for over a hundred game titles, including hugely successful global hits such as Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, Farmville and Cityville. Lakshya’s senior team, which comprises of top-notch International and Indian talent, has a huge amount of experience of creating art for different game platforms and genres. Lakshya blends artistic creativity with strong process orientation in order to deliver best in class services. Lakshya works closely with NASSCOM to help in the growth of the game development eco-system in India.

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Role Overview:

We are looking for an IT Executive to provide hands-on desktop and IT support at our Gurgaon office. The role will be responsible for troubleshooting hardware and software issues, managing desktops/laptops and peripherals, supporting Windows/macOS, Google Workspace, basic networking, Active Directory, IT asset management, and user onboarding/offboarding.

• Install, configure, maintain, upgrade, and troubleshoot desktops, laptops, and peripherals (Windows & macOS).

• Perform PC assembly, hardware troubleshooting, repairs, upgrades, and replacements, coordinating with vendors when required.

• Provide onsite and remote desktop support through ticketing systems, walk-ups, and remote support tools.

• Resolve day-to-day hardware, software, desktop, and user IT issues within defined timelines.

• Install and configure PCs, network printers, and other IT equipment over LAN.

• Install, configure, and troubleshoot Google Workspace applications and client software.

• Support users with LAN, Wi-Fi, VPN, and basic network connectivity issues.

• Basic knowledge of VLANs, IP addressing, DHCP, and network troubleshooting.

• Perform basic Active Directory administration, including user creation, Groups, and Organizational Units (OUs).

• Manage new-joiner onboarding, IT setup, training, and offboarding, including equipment recovery.

• Track and maintain IT asset inventory, including laptops, desktops, peripherals, and other equipment.

• Manage site-level IT operations, including workstation setup, conference room IT support, network checks, equipment upkeep, and ticket queue management.

• Maintain workstations and ensure IT equipment is operational, secure, and properly configured.

• Coordinate with vendors and internal IT teams for repairs, maintenance, and technical issues.

Preferred Qualifications

• 2–4 years of experience in IT/Desktop Support or IT Operations.
• Strong hands-on experience in desktop/laptop hardware support and troubleshooting.
• Good knowledge of Windows and macOS environments.
• Experience with PC assembly, maintenance, upgrades, and peripheral configuration.
• Basic knowledge of LAN, VLAN, Wi-Fi, VPN, IP addressing, DHCP, and network printers.
• Basic knowledge of Active Directory – Users, Groups, and OUs.
• Experience with Google Workspace installation, configuration, and user support.
• Good troubleshooting and problem-solving skills.
• Strong communication and user-support skills.
• Proactive, service-oriented, and able to work independently as well as with a team.

• We offer competitive salaries and annual performance-based bonuses.
• We offer generous paid time off. You get 26 Annual leaves and additional paid time off at the year-end (from 25th December to 1st January).
• We cover Term Insurance and Personal accidental insurance for you.
• Benefit from our free Employee Assistance Program (EAP) for mental and emotional wellbeing.
• You can also avail our Special Education Assistance Scheme to further develop your career.
• … And a lot more!

Role Information: EN

Studio: Lakshya

Location: Asia Pacific, India, Haryana

Area of Work: IT & Infosec

Service: Support

Employment Type: Permanent

Working Pattern: Full Time (From Studio)