Associate Director, Experience Design

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role As an AI UX Designer at Kyndryl, you will lead the design activities that connect insight, imagination, and execution for the next era of computing. You aren’t just building interfaces; you are defining the mental models and interaction patterns that allow humans to collaborate seamlessly with autonomous agents. Join Kyndryl and gain the trust, autonomy and teamwork to help define what comes next for us, our customers and global industries as a whole. What you will do Humanize Complex Intelligence •Architect intentional journeys: You’ll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user. •Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process. Choreograph the Collaborative Loop •Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user. •Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow. Advocate for Inclusive Evolution •Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds. •Shape the interface era: Maintain a strong perspective on how agentic AI drives human-centered design, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience •UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects •Deep understanding of user-centered design, interaction design, and usability testing methods •Comfortable facilitating co-creation sessions and presenting to clients •Direct experience with AI, agentic AI/UX and data-driven design is preferred •A POV on how AI can drive human-centered design and co-creation •Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc) •Fluent in Figma or Sketch, or similar prototyping tools •Experience working with developers / product managers to translate research into delivery •Excellent communication skills in English

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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