Senior Sales Engineer

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in Singapore, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/singapore
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm

The Senior Sales Engineer is a key technical driver within the KnowBe4 Revenue Organization, responsible for managing the technical sales cycle for mid-market prospects. At this level, you have moved beyond the introductory phase and are expected to operate with significant autonomy. You will act as a technical authority for your assigned segment, ensuring that our products are positioned accurately and integrated effectively to meet customer security goals.

Responsibilities:

• Maintain deep technical knowledge of the full KnowBe4 suite and advanced integrations.
• Tailor the KnowBe4 value proposition to complex customer environments and business needs.
• Deliver high-level, customized product walkthroughs for Mid-Market and complex SMB prospects.
• Lead the implementation, configuration, and optimization of products during the POV process independently.
• Support and shadow junior Sales Engineers, providing guidance on technical hurdles and best practices.
• Resolve complex technical blockers, including mail flow, SSO, and API integration issues.
• Provide proactive technical consultation to the Sales team to accelerate the sales cycle.
• Ensure all technical milestones and POV activities are precisely tracked within Salesforce.
• Create and share technical documentation or demo assets to improve team-wide efficiency.
• Actively contribute to sales strategy discussions, offering technical perspectives
• Confidently navigate the end-to-end sales cycle, leveraging sales collateral and collaborating with directors and reps to drive strategy
• Maintain a strong understanding on the competitive landscape to proactively handle objections and highlight key product differentiators

Minimum Qualifications:

• 3 year degree or technical degree preferred
• 1-2  years of technical sales or sales engineering experience required.
• Experience with Google Workspace
• Experience with MS Office (Word and Excel)
• Experience with M365 and Exchange Online
• Strong technical background in cybersecurity or related field
• Excellent communication, presentation, and problem-solving skills
• Ability to work independently and lead complex sales engagements
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Familiarity with security awareness concepts and mail environments
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit  www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.