Director, Channel Enablement

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

As the Director, Strategic Channel Enablement & Activation you play a pivotal role in leading and developing world-class enablement programs and experience for our global partner community and internal teams. The ideal candidate will have a proven track record of building enablement content for VARs and MSPs that helps them accelerate through their unique and dynamic KnowBe4 partner journeys. You will also be responsible for the interlock of our PRM and LMS to ensure partner portal, content and training options align to industry best practices and a positive partner experience.

You will own developing, measuring, improving and executing Global Channel enablement programs and partner experience. Your goal will be to design highly effective data-driven programs that prioritize results and increase the number of partners enabled as well as their utilization of our portal benefits. You will analyze and track the number of partners certified and partner with Global Channel Sales to consistently increase certification levels.

Responsibilities:

• Use existing frameworks to execute a multifaceted channel enablement strategy that aligns with our revenue goals and our commitment to partner success
• Architect and execute enablement programs specifically geared toward accelerating our VAR and MSP partners to drive ARR growth
• Aligning the interlock of our PRM and LMS for a positive partner experience
• Lead in designing and developing an industry standard certification program and continuous education experiences for partners
• Collaborate with Global Channel Leadership and strategic partners to gather and analyze input as it relates to the development and creation of new training content, the modification of existing training content, and certification programs
• Understand Global security trends, Channel best practices, KnowBe4 products and the KnowBe4 Partner Portal
• Lead the creation and execution of dynamic on demand Channel training content for internal global teams 
• Serve as a subject matter expert for KnowBe4's products and Channel Sales Team 
• Collaborate with multiple internal departments to develop and strengthen Channel training initiatives
• Analyze and track the number of partners certified and partner with Global Channel Sales to increase certification levels
• Cooperate with People Operations to manage all HR-related issues within your team e.g. interviewing new candidates, helping with career development for high potential employees, and managing average and low performers.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications:

• Experience in Channel ecosystems is a must
• Experience with Instructional Design or Instructional Technology (or comparable work experience) is a must
• At least 5 years experience in curating training and development programs
• Experience in partner enablement, channel sales, channel training and development or similar
• Minimum 2 years of people management experience in the assigned area required
• Experience in IT Channel Sales (SaaS preferred) 
• Bachelor degree or equivalent higher education experience, desirable
• Experience working in a cross-functional team environment with the ability to collaborate respectfully, navigate shared responsibilities and influence successful outcomes
• Top notch Communication skills, verbal & written, including the ability to confidently present to audiences of channel partners and/or executives
• Ability to learn and apply new tools, techniques and processes quickly
• Great listening skills to working with subject matter experts (SME) and other team members to incorporate their ideas and feedback
• First rate skills at time and priority management
• Familiarity with and interest in current communications and visual design principles and how they apply to adult learners
• Curious, innovative, and creative
• Fluent in English (written and verbal)

The salary for this position ranges from $220,000 - $240,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 8/27/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit  www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.