Customer Success Manager, Strategic - North America

Guide customers through onboarding, enabling users and admins while accelerating time-to-value and building strong adoption foundations.

Translate usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME.

Run structured check-ins and business reviews to maintain alignment, highlight progress, and define next steps.

Build executive sponsor relationships and navigate multi stakeholder, multi business unit organizations

Identify growth opportunities through usage patterns and stakeholder engagement, and partner with Account Executives  to drive expansion.

Ensure predictable renewals through early risk identification, clear value communication, and structured renewal planning.

Depending on your focus, manage either strategic accounts with deep engagement or a broader portfolio through structured, repeatable motions and automation.

Manage escalations with Support and Product, bring customer feedback to Product and coordinate with SE, PS and partners around customer goals

7-8+ years in customer success, account management or technical consulting with enterprise software customers, including ownership of renewals and expansion

Proven experience building relationships with VP and C level sponsors in large, complex organizations

Technical credibility with data analytics or ETL tools, ability to discuss workflows, deployment and governance with practitioners and IT

You care deeply about helping customers succeed and can translate product capabilities into real business outcomes.

You bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.

You focus on measurable impact, connecting usage and adoption to tangible business results.

You build trust across stakeholders, from practitioners to executive sponsors and navigate complex organizations.

You identify risks early, act on signals, and drive momentum rather than reacting late.

You work closely with Account Managers, Sales Engineers, and technical teams to deliver a seamless customer experience.

Customers use KNIME successfully and consistently in their daily work measured by adoption and health score targets

Active C-level or VP sponsor plus [3+] engaged senior stakeholders per account

High customer satisfaction and long-term partnerships

Active contribution to growth and retention with NRR targets

Purpose-driven work: Help organizations turn data into insights and make better decisions with an intuitive, open-source platform.

Impact at scale: Work with a diverse customer base, from mid-market companies to global enterprises across industries.

Autonomy and collaboration: Take ownership of your accounts while working closely with a supportive, experienced team.

Learning: Grow in an international environment with strong exposure to data analytics, AI, and customer success best practices.

Sports: Subsidized gym memberships and sport offerings in selected locations.

Flexibility: Hybrid and remote work options with flexible hours to support your work-life balance.