Vice President, Product – Judi Care

Title: Vice President, Product – Judi Care Location: Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United States

Position Summary

Judi Health is seeking a Vice President of Product Management, Judi Care to lead the strategy, business performance, product portfolio, and Product Management organization for our medical, dental, and vision solutions.

This leader will operate as the business owner for Judi Care, with accountability for product strategy, multi-year business plans, portfolio investment decisions, roadmap execution, commercialization, and P&L outcomes. The Vice President will identify and scale opportunities to use AI, automation, and data to modernize healthcare benefits administration, improve member and client experiences, and materially strengthen operating performance.

The ideal candidate combines deep healthcare domain expertise with exceptional product, commercial, and financial leadership. This individual has built and scaled complex healthcare products, written compelling business plans and investment cases, developed high-performing Product teams, and translated product investments into measurable revenue, margin, customer, and operational outcomes.

This is an opportunity to help build the next generation of healthcare benefits administration. The Vice President will work at the intersection of healthcare, technology, and AI to replace fragmented legacy processes with simpler, more intelligent, and more connected experiences.

Position Responsibilities

Product Strategy, Business Planning & P&L Ownership

• Define and execute the long-term product vision, strategy, and roadmap for Judi Care, aligned with company objectives, customer needs, competitive dynamics, and market opportunities.
• Own the business performance of the Judi Care product portfolio, with accountability for revenue, profitability, adoption, retention, customer satisfaction, and other key P&L drivers.
• Develop and maintain multi-year business plans for Judi Care and its major product lines, including:
• Market opportunity and customer segments
• Customer problems and value proposition
• Competitive positioning and differentiation
• Product and capability strategy
• Pricing and business model
• Revenue potential and pipeline assumptions
• Cost structure and unit economics
• Investment and resource requirements
• Go-to-market strategy
• Financial projections, risks, milestones, and success metrics
• Build rigorous business cases for new products, strategic partnerships, acquisitions, and major portfolio investments.
• Partner with Finance, Commercial, Operations, Engineering, and executive leadership to establish financial targets and make informed investment and resource-allocation decisions.
• Establish OKRs and KPIs that directly connect product investments to revenue growth, margin improvement, customer outcomes, operational efficiency, and enterprise value.
• Regularly evaluate product and portfolio performance, accelerating, repositioning, or stopping investments based on strategic fit, customer impact, and economic return.
• Provide executive leadership with clear recommendations regarding portfolio tradeoffs, investment priorities, growth opportunities, and business risks.

AI Strategy, Innovation & Transformation

• Define and execute an AI-first product strategy for Judi Care, identifying opportunities to fundamentally improve medical benefits administration, claims processing, benefit configuration, care navigation, provider workflows, member support, and internal operations.
• Identify opportunities to use generative AI, agentic workflows, predictive analytics, machine learning, and intelligent automation to create differentiated customer experiences and improve operating leverage.
• Partner with Engineering, Data, Clinical, Operations, Security, Legal, and Compliance teams to move AI opportunities from experimentation into secure, scalable, production-grade capabilities.
• Build business cases for AI investments, including expected revenue, cost savings, productivity gains, implementation costs, customer impact, technical feasibility, and risk.
• Establish clear metrics for AI product performance, including quality, accuracy, adoption, productivity, customer experience, financial return, and operational impact.
• Create mechanisms for evaluating and prioritizing AI opportunities based on business value, customer value, strategic differentiation, implementation complexity, and risk.
• Ensure AI capabilities are developed and deployed responsibly, with appropriate attention to security, privacy, compliance, explainability, human oversight, and clinical or operational risk.
• Evaluate build, buy, and partnership opportunities based on economics, speed to market, scalability, strategic differentiation, and long-term value.
• Use market intelligence, competitive insights, customer feedback, and emerging technology trends to continuously identify new opportunities for growth and differentiation.

Product Portfolio Ownership & Execution

• Own the end-to-end Judi Care product portfolio, from market opportunity and business planning through discovery, investment, development, launch, commercialization, adoption, and optimization.
• Translate company strategy and business plans into a focused, sequenced roadmap with clear customer, operational, product, and financial outcomes.
• Make explicit prioritization and investment tradeoffs across growth opportunities, customer commitments, AI and automation, platform capabilities, regulatory requirements, operational needs, and technical investments.
• Ensure every major product investment has a clearly defined customer problem, business case, accountable owner, expected outcome, delivery plan, and measurement approach.
• Partner with Engineering and Design to deliver scalable, secure, compliant, reliable, and differentiated products.
• Establish disciplined product discovery, prioritization, planning, and performance-management practices across the Judi Care portfolio.
• Lead the full product lifecycle, ensuring successful launches are followed by effective commercialization, customer adoption, performance measurement, and continued optimization.
• Maintain clear executive visibility into portfolio investment, delivery progress, product performance, financial impact, risks, and strategic tradeoffs.
• Balance near-term execution and customer commitments with the longer-term investments required to build a differentiated and sustainable product portfolio.

Product Leadership & Organizational Development

• Lead, mentor, and develop a high-performing organization of Product Management leaders and Product Managers.
• Create a culture of business ownership, customer focus, accountability, innovation, strong product judgment, and measurable outcomes.
• Establish clear roles, decision rights, operating rhythms, governance processes, and prioritization frameworks across the Product organization.
• Build organizational capability through coaching, talent development, succession planning, and the development of future product and business leaders.
• Set clear expectations that Product leaders own business and customer outcomes, not simply requirements, roadmaps, or feature delivery.
• Partner closely with Design leadership to create simple, differentiated experiences for members, clients, providers, and internal users.
• Ensure Product teams develop deep expertise in customers, healthcare operations, market dynamics, financial drivers, and technology.
• Attract, develop, and retain exceptional Product Management talent capable of operating effectively in a complex and rapidly evolving healthcare environment.

Cross-Functional & Commercial Leadership

• Collaborate with Engineering, Design, Clinical Operations, Business Operations, Customer Success, Sales, Marketing, Analytics, Finance, Legal, Compliance, and executive leadership to achieve company objectives.
• Build deep relationships with clients, members, providers, and internal users to understand their needs and translate insights into product and business priorities.
• Partner with Sales and Customer Success on strategic sales opportunities, product demonstrations, RFP responses, client engagements, renewals, and expansion opportunities.
• Ensure product strategy, commercial strategy, operational readiness, and go-to-market execution remain tightly aligned.
• Support pricing, packaging, positioning, and commercialization decisions for new and existing Judi Care products.
• Translate customer, market, financial, and operational insights into clear recommendations and investment decisions.
• Serve as a senior product and business voice with customers, prospects, partners, and other external stakeholders.
• Act as a trusted advisor to executive leadership regarding product strategy, AI, market opportunities, competitive dynamics, portfolio economics, and growth initiatives.
• Create transparency across the organization regarding product priorities, investment decisions, tradeoffs, progress, risks, and outcomes.

Product Performance & Operational Excellence

• Develop and maintain product performance dashboards and executive reporting that provide visibility into product health, customer adoption, commercial performance, operational impact, financial outcomes, and strategic progress.
• Partner with Finance to establish product-level financial reporting and improve visibility into revenue, costs, margins, unit economics, and return on investment.
• Define leading and lagging indicators for each major product line and strategic initiative.
• Ensure products meet high standards for quality, scalability, security, privacy, regulatory compliance, reliability, and customer satisfaction.
• Establish mechanisms for identifying and resolving product-performance issues, customer pain points, adoption barriers, and operational inefficiencies.
• Improve the effectiveness and predictability of Product Management processes without allowing process to replace judgment, speed, or accountability.
• Support enterprise-wide strategic initiatives and serve as a key contributor to Judi Health's growth, operating performance, and long-term company value.

What Success Looks Like

• A clear multi-year strategy and business plan is established for Judi Care, with explicit growth, profitability, customer, and operational objectives.
• Judi Care product investments are directly connected to measurable revenue, margin, customer, and operating outcomes.
• AI becomes a core component of Judi Care's product and operating model, with production capabilities delivering measurable customer value, automation, productivity, and cost improvements.
• The Judi Care roadmap is focused on the highest-value opportunities and reflects clear investment decisions and tradeoffs.
• Every major product initiative has a credible business case, accountable owner, expected return, measurable outcomes, and commercialization plan.
• Product-level financial performance is transparent, and the organization uses that information to make effective portfolio and resource-allocation decisions.
• Product, Engineering, Design, Operations, and Commercial teams operate with strong alignment, clearly defined accountability, and shared outcome-based goals.
• Judi Care has a high-performing Product Management organization with strong leaders, deep healthcare expertise, commercial judgment, and a culture of business ownership.

Minimum Qualifications

• Bachelor's degree required; advanced degree in business, healthcare, technology, or a related field preferred.
• 10+ years of progressive Product Management experience, including significant leadership responsibility in healthcare technology, health insurance, benefits administration, payer technology, or a related healthcare environment.
• 5+ years of experience leading Product Management teams and leaders, with demonstrated success attracting, developing, and retaining high-performing talent.
• Proven track record building, launching, commercializing, and scaling complex healthcare technology products.
• Deep understanding of one or more of the following:
• Medical benefits administration
• Medical claims adjudication
• Health plan or TPA operations
• Eligibility and enrollment
• Benefits configuration
• Claims editing or payment integrity
• Care management or care navigation
• Provider workflows
• Medicare or Medicaid
• Adjacent payer technologies
• Demonstrated experience developing business plans and investment cases for new products, including market sizing, competitive analysis, pricing, revenue opportunity, cost structure, investment requirements, go-to-market strategy, and expected financial returns.
• Demonstrated ownership of a product-level P&L or meaningful accountability for revenue, margin, operating costs, or other financial outcomes.
• Experience translating product strategy into a focused roadmap that delivers measurable customer and business results.
• Experience identifying, building, or deploying AI, automation, and data-driven capabilities that produced measurable customer, operational, or financial impact.
• Strong commercial and financial acumen, including the ability to connect product decisions to pricing, revenue growth, unit economics, profitability, and enterprise value.
• Strong quantitative orientation and experience using product, customer, market, operational, and financial data to make investment and prioritization decisions.
• Strong command of modern product management practices, product discovery, portfolio management, Agile delivery, and product operating models.
• Exceptional written and verbal communication skills, including the ability to develop compelling business plans and present complex recommendations to senior executives, customers, and strategic stakeholders.
• Demonstrated ability to influence organizational strategy, resolve competing priorities, and create alignment across complex cross-functional environments.
• Ability to move fluidly between long-term strategy, business planning, portfolio decisions, and detailed execution.
• Willingness to travel approximately 10%, as needed, to collaborate with clients, stakeholders, partners, and team members.