Senior Client Manager

Client Manager

Jonas Club- USA

THE COMPANY

Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing Industries. Jonas boasts 53 distinct brands, all of which are respected and longstanding leaders within their own domain.

THE POSITION

Reporting to the Vice President of Sales and Marketing, the Client Manager is responsible for driving revenue growth through new logo and back-to-base sales of software and services. You will guide prospects and customers through the sales journey, ensuring their questions are thoroughly and accurately addressed. This role requires strong communication skills, attention to detail, a solid understanding of Jonas Club’s products, and the ability to consistently meet or exceed sales targets. Achieving these targets will depend on your results-oriented mindset, strong sales abilities, disciplined CRM management, and the capacity to build lasting relationships while adapting to client needs and ensuring customer satisfaction

JOB RESPONSIBILITIES

• Manage the entire sales process, overseeing all stages from lead generation through product demonstration, negotiation, and closing deals

• Maintain discipline with CRM, ensuring all interactions and updates are accurately recorded and CRM hygiene is consistently upheld throughout the sales cycle

• Meet Activity KPIs and Sales Revenue Targets, consistently achieving client engagement and revenue generation goals

• Drive value by managing and nurturing current accounts, minimizing attrition by building strong relationships, providing regular touchpoints throughout the year, and assisting with contract renewals and documentation

• Maintain a customer-first attitude, prioritizing client needs in all interactions to ensure exceptional customer service and satisfaction

• Collaborate closely with the marketing team, executing on marketing-qualified leads with speed and precision, ensuring timely follow-ups and seamless coordination between sales and marketing

• Prepare quotes and manage contracts, handling documentation and responses to requests for proposals (RFPs) accurately and efficiently

• Conduct both onsite and remote product demonstrations to showcase the benefits of Jonas Club solutions

• Participate in trade shows and industry events to promote Jonas Club products, build relationships, and represent the company

• Provide regular sales reports, delivering consistent updates to the Director of Sales on pipeline activity, targets, and closed deals

JOB QUALIFICATIONS

• 10+ years of sales experience, with at least 5 years in client management or account management

• Proven success in selling software, including SaaS solutions

• Strong knowledge of CRM systems, particularly Salesforce

• Excellent verbal and written communication skills

• Ability to work independently and collaboratively, with strong problem-solving abilities

• Experience in conducting software demonstrations and handling objections

• Strong organizational and time management skills

• Self-motivated, with a focus on customer service and achieving sales targets

• Ability to travel within Canada and the United States

• Experience with Jonas Club software or similar solutions is an asset