Territory Experience Customer Manager

📢 Job Posting

Territory Customer Experience Manager (TCEM)

Hiring Manager: Julio Redondo

Location: JDISA (Spain & Portugal)
Job Grade: 7 Exempt

🚜 About the role

We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support.

The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.

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🎯 Key Responsibilities

• Problem escalation – dealer contact, helps to analyze and solve technical issues
• Develop skills of dealership team and customers to optimize machine performance and supports training
• Backup product support in field – Technical Communicator Coordination and support dealer knowledge center
• Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
• Regular customer visits – retention focus
• Work on machine monitoring center utilization with dealers
• Serves as the interface between the field, dealerships, and manufacturing plants
• Promote and facilitate the use of centralized support services and connected tools

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💡 What we offer

• An opportunity to shape and improve customer experience within a leading global organization.
• A dynamic and collaborative environment with close interaction with the dealer network.
• Exposure to strategic business initiatives and customer-focused transformation projects.
• Professional growth and development opportunities.
• The chance to make a meaningful impact on customer success and dealer performance.

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👤 What You  Will Bring

Education

• Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
•  Is required a strong.
• Knowledge about Ag field applications and agronomy
• Fluent in English

Experience

• Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
• Technical Ag Machinery background and agronomy
• Knowledge of the agriculture, construction, or equipment industry is preferred.
• Experience leading continuous improvement initiatives and process optimization projects.
• Proven ability to work effectively across multiple functions and stakeholder groups.
• Experience working with dealer networks is highly desirable.

Competencies

• Strong customer focus and passion for service excellence.
• Excellent relationship-building and communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to influence and drive change without direct authority.
• Strategic mindset with a results-oriented approach.
• Strong collaboration and teamwork skills.
• Ability to identify opportunities and convert them into actionable plans.
• Willingness to travel regularly within the assigned territory.

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🌍 Diversity & Inclusion

We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.

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John Deere Iberica, S.A.