Digital Customer Success Manager - Benelux

As a Digital Customer Success Manager for the Benelux market, you will partner closely with another Digital CSM to co-manage and retain a critical segment of roughly 1,300 small-to-mid market customers in the Benelux region. Instead of traditional 1:1 management, you will leverage product data, AI, automation, and localized multi-channel outreach to drive product adoption and directly impact Gross Revenue Retention (GRR). This is a highly visible, hands-on opportunity for an operations-minded self-starter to test, roll out, and iterate digital initiatives in a dynamic growth-stage SaaS environment.

Your 12-Month Journey

• During the first 3 months: You will get to know the team, the products, and our customer dynamics. You'll join customer calls, master Tellent's digital CS tools, and manage select, high-value reactive customer requests to build baseline product empathy, always with the goal of translating these patterns into scalable, automated solutions.

• Within 6 months: Spearhead the end-to-end design, localization, and rollout of a critical digital program (such as onboarding or churn-prevention) in Benelux market. You will partner actively with Account Managers to translate data-driven usage trends into concrete renewal and upsell opportunities.

• After 1 year: You have truly left your mark on our digital customer journey! By building and scaling programs that measurably increase product adoption, you have turned your ideas into standard operating processes and established yourself as a key driver of Tellent's long-term retention.

What You’ll Be Doing

• Customer Success at Scale: Proactively guide and safeguard the segment using scalable, one-to-many communication rather than traditional relationship-heavy 1:1 management.

• Drive Digital Adoption & Retention Programs: Develop, roll out, and iterate on digital programs utilizing channels such as email, in-app banners, chats, videos, and webinars, primarily tailored for our Benelux audience.

• Analyze Customer Data & Insights: Regularly monitor Benelux segment retention, adoption, and engagement metrics to proactively identify patterns, target silent or low-engagement accounts, and measure campaign effectiveness.

• Surface Growth & Expansion Signals: Monitor regional usage signals to identify and qualify upsell or cross-sell opportunities, passing these actionable leads directly to the local AM team.

• Collaborate Cross-Functionally: Partner closely with your peer Benelux Digital CSM, local Account Management, Support, Ops, Product Marketing, and Product to scale customer outcomes and launch seamless digital workflows.

What You Bring

• Communication: Strong written and verbal communication skills in Dutch (minimum C1 level or higher) and English (minimum B2 level or higher).

• Confident Customer Engagement: Experience in customer-facing roles with a proven ability to drive outcomes through your interactions. You have no stage fright, genuinely enjoy engaging with strangers, and feel right at home presenting a webinar in both Dutch and English.

• A Systems Mindset: Natural process-oriented thinking; you enjoy organizing chaotic workflows, look for ways to scale your work, and are comfortable working with data, dashboards (like Metabase), and pattern-spotting. Experience with systems like Planhat, HubSpot, and Intercom is highly valued.

• Self-Starter: An entrepreneurial mindset with a natural drive to innovate. You proactively seek out answers independently, experiment with solutions, and don't wait for a manual to make processes run better.

• Adaptability: You thrive in an environment that is not heavily predefined and are excited by the opportunity to help design and build new processes from scratch.

What We Offer

• Hybrid working from our canal-side Amsterdam office

• Diverse and international team environment

• €1,500 annual learning budget + 2 dedicated learning days

• Pension plan, wellness perks & commuting/travel reimbursement

• 28 paid holiday days + 2 additional days in 2026

• Work from anywhere for up to 4 weeks per year

• Apple MacBook and all the tools you need to succeed

• €200 home office budget + work-from-home allowance

About Tellent

Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).

With 250+ team members globally, 7,000+ customers in 100+ countries, and a growing ecosystem of 500+ partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.

AI in our recruitment process

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