Senior Director, Programs

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

The Senior Director, Account Strategy & Operations serves as the senior leadership partner to the Account Director, helping drive account strategy, operational excellence, portfolio performance, and client satisfaction across a complex corporate real estate portfolio.

This role provides leadership across key portfolio service functions, including Transaction Management, Occupancy Planning, Lease Administration, and Technology/Business Intelligence, while driving business operations, governance, transformation initiatives, talent development, and executive stakeholder engagement.

Key Responsibilities

Account Leadership & Strategy

• Act as a strategic delegate for the Account Director, representing account leadership in executive discussions, governance forums, and key decision-making activities.
• Drive execution of account priorities by aligning portfolio, operational, financial, and people strategies
• Champion initiatives that create mutual benefit for clients and the organization, focusing on long-term value creation rather than short-term wins
• Partner with account leadership to uncover opportunities that expand value, enhance client outcomes, and grow the account through innovation, continuous improvement, and strategic initiatives.

Portfolio Services Leadership

• Provide strategic leadership across portfolio service functions, aligning resources, priorities, and service-line objectives to support client business goals and portfolio strategies.

• Drive integration across service lines to deliver a seamless client experience.
• Leverage data, analytics, and technology solutions to improve portfolio performance and support decision-making.
• Champion continuous improvement, innovation, and operational excellence.

Client Relationship Management

• Serve as a trusted advisor to senior client stakeholders, influencing strategic decisions and advancing business objectives.
• Lead executive-level business reviews, governance meetings, and strategic planning sessions building deep, trust-based relationships.
• Proactively manage client expectations regarding service delivery, portfolio performance, and ongoing transformation initiatives.
• Translate complex operational, financial, and technical portfolio data into clear, business cases and strategic narratives for client executives.

Business Operations & Governance

• Lead account governance, performance management, and business reviews to drive accountability, informed decision-making, and achievement of client and business objectives.
• Define, measure, and lead transformation initiatives that advance operational maturity, process optimization, change management, and service delivery excellence across the account.
• Manage portfolio planning and financial performance by overseeing business line reviews, forecasting, budgeting, contractual compliance, and strategic recommendations that drive value creation and long-term account success.

Talent & Team Leadership

• Build and lead a high-performing leadership team through talent development, performance management, succession planning, and organizational design.

• Foster an environment where team members are encouraged to challenge the status quo, provide feedback, and experiment with new approaches to improve results.

Experience & Qualifications

• 12+ years of leadership experience driving operational and financial performance across large-scale client accounts, business units, or complex service organizations.
• Strategic Vision: Ability to develop, recommend, and implement complex strategies that align workplace, facilities, and operational objectives with broader business goals.

• Financial Acumen: Strong expertise in financial oversight, budget management, forecasting, cost-benefit analysis, and driving operational efficiency and value creation across multiple business lines.
• Complex Problem Solving: Demonstrated ability to assess and resolve complex operational, organizational, and strategic challenges arising from evolving business needs, stakeholder priorities, and market conditions.
• Executive Stakeholder Leadership: Build executive relationships, influence key decisions, resolve escalations, and drive alignment across client and JLL leadership.
• Organizational Leadership: Lead cross-functional teams, establish accountability, and drive execution of strategic and operational priorities in a matrixed environment.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

203,000.00 – 295,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Wichita, KS

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.