Americas Account Director

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Americas Account Director – Operations Leadership – M3

What This Job Involves

As Americas Account Director, you'll serve as both the strategic leader and technical authority for one of JLL's most valued Global accounts. This unique role positions you at the intersection of operational excellence, technical expertise, and client partnership, where you'll drive service delivery across a complex, multi-site portfolio while leading high-performing engineering and operations teams.

You'll be responsible for the overall financial performance, client satisfaction, and strategic growth of your account, with particular emphasis on hard services delivery including mechanical, electrical, critical environments, fire life safety, and asset lifecycle management. A critical component of your leadership will be establishing and overseeing a robust Project Management Office (PMO) framework that ensures capital projects, strategic initiatives, and transformation programs are executed with precision and alignment to client objectives and in partnership with our PDS organization.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll embody that commitment daily. Based in Austin, TX, you'll collaborate with cross-functional teams locally and across the Americas to deliver seamless, world-class facilities management solutions. We believe the most effective teams are built when everyone is empowered to thrive, and as a people leader, you'll create an environment where your team can excel while developing their careers alongside yours.

What Your Day-to-Day Will Look Like

Strategic Client Leadership

• Serve as the primary strategic contact for the client, building deep relationships with key stakeholders and understanding their evolving business needs and priorities

• Build trusted partnerships with client stakeholders, proactively addressing technical and operational challenges

• Develop deep client business intelligence to anticipate needs and deliver strategic value beyond contractual obligations

• Lead regular client business reviews and presentations, showcasing performance achievements, project portfolio status, and presenting strategic recommendations for portfolio optimization

Engineering & Technical Excellence

• Partner with Engineering team/SMEs to ensure world-class delivery in mechanical, electrical, critical environments, and fire life safety systems across the portfolio

• Drive compliance with KPIs, service levels, and client delivery methodologies while maintaining exceptional service quality standards

• Optimize standard operating procedures and implement engineering best practices across all sites

• Champion health, safety, and environmental excellence in all service delivery activities

Team Leadership & Development

• Lead and develop teams of engineering and facilities management professionals, providing coaching, performance management, and career development opportunities

• Build high-performing teams with the technical expertise and operational focus needed for complex facility environments

• Foster a culture of continuous improvement, innovation, and accountability

• Create an environment where technical specialists and operations professionals can excel and grow

PMO & Project Delivery

• Establish and manage PMO governance structures, standards, and methodologies in partnership with PDS to ensure consistent project delivery

• Oversee capital improvements scoping in partnership with PDS, strategic initiatives, and facilities/engineering projects across the portfolio

• Monitor portfolio health, proactively addressing issues and implementing corrective actions when necessary

• Ensure seamless coordination between operational teams and project delivery resources

Financial & Operational Performance

• Drive financial performance by managing P&L responsibilities, including budget development, forecasting, cost optimization, and identification of value-add opportunities

• Achieve agreed financial targets while maintaining exceptional service quality standards

• Manage contract, budget, schedule, and invoice processes with precision

• Identify and execute account expansion opportunities and additional service offerings

Cross-Functional Collaboration

• Collaborate with technical specialists, project managers, Data Centers, Platform SMEs, JLLT, Security, EHS teams, and strategic partners

• Lead continuous improvement initiatives that enhance service delivery and operational efficiency across multiple functions

Required Qualifications

Education & Experience

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related technical field

• Minimum 10 years of progressive experience in facilities management, engineering, or corporate real estate, with at least 5 years in a senior leadership role managing complex accounts

• Proven track record of managing large-scale Integrated Facilities Management accounts with P&L responsibility exceeding $10M annually

• Subject matter expertise in hard services with integrated facilities management focus

Technical & Operational Leadership

• Demonstrated experience establishing PMO functions with oversight of capital project portfolios

• Proven ability to deliver complex IFM programs successfully in partnership with engineering team/SME and with a focus on engineering excellence

• Strong analytical and problem-solving capabilities with data-driven approach to operations

Team & Financial Leadership

• Demonstrated experience leading, developing, and managing teams of 10 or more direct and indirect reports, including technical specialists

• Strong financial acumen with experience in budget management, forecasting, contract negotiations, and cost-benefit analysis

• Experience managing client sensitivities and escalation protocols in technical environments

• Ability to balance client interests with business objectives while maintaining operational excellence

Relationship & Communication Skills

• Exceptional client relationship management skills with a history of building trusted advisor relationships at the executive level

• Outstanding presentation, verbal, and written communication skills with ability to translate technical concepts for diverse audiences

• Ability to influence stakeholders at all organizational levels

• Proven trustworthiness with strong ownership mindset

Location & Travel

• Ability to travel up to 35% across account sites

Preferred Qualifications

• Experience managing multi-site portfolios across diverse property types including corporate offices, industrial facilities, critical environments, and specialized technical environments

• Background in change management and leading organizational transformation initiatives within engineering and facilities operations

• Demonstrated success in identifying and executing account expansion opportunities in hard services and technical solutions

• Familiarity with facilities management technology platforms, CMMS systems, project management software, BIM/BAS systems, and data analytics tools

• Experience working in a matrixed organization with ability to leverage technical and operational resources across functional and geographic boundaries

• Track record of initiating and executing innovation and improvement initiatives in technical services delivery

Ready to Apply?

If you're passionate about operational excellence, engineering leadership, client success, and building high-performing teams, we want to hear from you. Apply now with an updated resume, location, and contact information.

If you're a current JLL employee, please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

192,300.00 – 278,700.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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