Associate Director, Pharmacy Innovation & Implementation - Johnson & Johnson HCS, Inc

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at

Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting a Director, Pharmacy Innovation & Implementation to be located in Titusville, NJ or Horsham, PA.

Job Description

Johnson & Johnson Innovative Medicine is recruiting for an Associate Director, Pharmacy Innovation & Implementation This role will contribute to a team focused on building and refining J&J’s overall pharmacy capability to deliver personalized, seamless and supportive experiences for patients starting and continuing treatment across the portfolio.

The Associate Director will identify capabilities, partners, technologies and innovative program approaches that can make J&J best-in-class in patient engagement through specialty pharmacy channels. The role will monitor industry trends, emerging pharmacy models and evolving data sources, and lead cross-functional efforts to improve performance.

This role reports to the Director, Pharmacy Innovation & Implementation.

Key Responsibilities

Pharmacy strategy and design: Collaborate to refine J&J’s overall pharmacy capability and strategy. Use accreditation principles, market assessments, competitive landscapes, voice of patient, voice of customer and industry trends to inform recommendations for capability design.

Patient-experience requirements: Monitor the effectiveness of operations against patient-experience metrics aligned with patient needs and brand objectives.

Operational excellence: Use patient analytics, voice of customer, benchmarking and compliance monitoring to lead continuous optimization of operations.

Data and analytics: Evolve data sources and analytical approaches to uncover insights about the patient journey and experience across J&J brands.

Strategic planning and innovation: Monitor trends in policy, pharmacy capabilities and models, pharmacy integration and acquisition, emerging channels, technology and innovation to inform proactive program changes and pharmacy network design for new launches.

Cross-functional leadership: Lead business partners and project teams in a complex, highly matrixed environment, with or without direct-report authority.

Culture and inclusion: Foster a culture of learning, smart risk-taking and experimentation within the team and among supplier partners, while contributing to an inclusive and equitable environment that values a diverse workforce.

Leadership, ethics and compliance: Demonstrate ethical, Credo-based leadership with strong knowledge of and respect for applicable legal, regulatory and compliance requirements.

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a support experience that patients will remember and hold internal teams and suppliers to a high standard. You welcome the challenge of a highly visible, highly accountable role where you can meaningfully affect patient health and well-being. You are energized by building new capabilities and ways of working, consistently deliver results and learn quickly when outcomes fall short of expectations.

Required Qualifications

• PharmD or BSPharm degree and an active, unrestricted pharmacist license in at least one U.S. jurisdiction.
• A minimum of 5 years of relevant health care, pharmaceutical, patient services, pharmacy, operations, access, technology implementation or related business experience.
• Strong strategy, innovation and analytical skills, with excellent overall business acumen.
• Ability to manage multiple priorities and deliver results in a dynamic environment.
• Excellent leadership skills, including the ability to work effectively in a matrixed and unstructured environment and manage project teams with or without direct-report authority.
• Excellent written and verbal communication skills, with the ability to present effectively to all levels of leadership.
• Excellent interpersonal skills and a demonstrated track record of forging strong, productive relationships with a diverse array of customers and colleagues.
• Demonstrated commitment to diversity, equity and inclusion to foster the best thinking across the team.
• Ability to work from Titusville, New Jersey; Horsham, Pennsylvania; or Pittsburgh, Pennsylvania in accordance with the role’s workplace model and to travel domestically up to 25%.

Preferred Qualifications

• Understanding of access and reimbursement dynamics and the role of pharmacy in specialty medication fulfillment.
• Experience designing adherence, persistence, clinical-support or patient-engagement programs in collaboration with pharmacy partners.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time
• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via and internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Brand Positioning Strategy, Collaborative Selling, Commercial Awareness, Content Marketing, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Digital Marketing Platforms, Execution Focus, Financial Analysis, Go-to-Market Strategies, Inclusive Leadership, Innovation, Leadership, Operations Management, Performance Measurement, Sales Promotions, Succession Planning, Tactical Planning

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: -