Key Account Manager, France - Luxury, Hospitality & Cultural Partnerships

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are looking for an experienced Key Account Manager to drive the growth and development of Jellycat’s strategic partnerships across France, with a particular focus on iconic destinations, cultural institutions, museums, landmarks, hospitality and other premium experiential environments.
Reporting to the Key Account Team Lead, you will take ownership of a portfolio of strategic retail partners, identifying opportunities to maximise performance, strengthen relationships, and support sustainable growth across the market. You will work closely with internal teams and key stakeholders to deliver exceptional account management and commercial results.

You'll be

• Managing a portfolio of key retail accounts as a primary commercial contact within a wholesale environment

• Building relationships across museums, cultural institutions, iconic landmarks, hospitality groups, premium destinations and other experiential partners

• Identifying opportunities to grow sales, expand product distribution, and strengthen customer partnerships

• Proactively managing customer enquiries, commercial opportunities, and day-to-day account activity

• Monitoring account performance and using data-driven insights to drive growth

• Collaborating with marketing, logistics, finance, customer service, and other internal teams to support account success

• Visiting retailers regularly, conducting range reviews, and building strong customer relationships in the field

• Representing Jellycat at trade shows and following up on new business opportunities generated through events

• Analysing market trends and making recommendations on product assortment and commercial opportunities

• Maintaining accurate customer information, tracking orders, and providing regular business updates and reporting

You'll have

• Proven experience in a Key Account Manager, Business Development or Partnerships role within premium, luxury, hospitality, cultural, retail or wholesale environments

• Experience managing and developing a portfolio of customer accounts

• A track record of delivering commercial growth within an account base or territory

• Strong commercial judgement and confidence in making informed business decisions

• Excellent relationship-building and stakeholder management skills

• A collaborative approach with the ability to work cross-functionally in a fast-paced environment

• High levels of organisation, accuracy, and attention to detail

• Strong communication skills with the ability to influence and build trust internally and externally

• Fluent French and English language skills, both written and spoken