Senior Scrum Master

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

We are seeking an experienced Scrum Master to lead and support Agile software development teams by facilitating Scrum ceremonies, removing impediments, and fostering a culture of continuous improvement. This role serves as a servant leader, coaching teams and stakeholders on Agile practices while ensuring adherence to Scrum principles and organizational Agile standards. The Scrum Master will partner closely with Product Owners, development teams, and leadership to drive delivery, improve team effectiveness, manage delivery risks, and support Agile maturity across the organization. The ideal candidate brings strong experience leading distributed software development teams, excellent facilitation and conflict-resolution skills, and a proven track record of driving Agile transformations.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office location in Allen, TX. 

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). 

All positions, regardless of location, may require an in-person interview or onboarding requirement to verify your identity. 

What you’ll be responsible for: 

• Facilitates Agile ceremonies (Scrum, Sprint planning, Grooming, Demo, Retrospective etc.) and track Retrospective items to closure.
• Guides the team and organization on how to use Agile/Scrum practices. 
• Responsible for removing impediments to progress and guiding the team to remove impediments .
• Facilitates completion of tasks and goals without using coercion, assigning, or dictating tasks.
• Leads discussions, decision making, and conflict resolution. 
• Assists with internal and external communication, improving transparency, and radiating information. 
• Provides support to the Product Owner with respect to grooming and maintaining the product backlog. 
• Provides team support by utilizing a servant leadership style and leading by example. 
• Makes sure Team adheres to the defined Agile process and look for opportunity to improve it.
• Make sure definition of done is achieved before closing any work item.
• Assess delivery risk and raise It to management. 
• Attend scrum of scrums, and share ideas with other Scrum masters.
• Understand current Agile maturity model and help moving it forward. 
• May perform other job duties as assigned. 

What you’ll need to have:

• First level Scrum Master Certification (CSM, PSM I). 
• Minimum of 6 years of experience in a Scrum Master role for a software development team that utilized Scrum principals, practices, and theory. 
• Minimum of 7 years’ overall IT experience. 
• Excellent knowledge of Agile approaches including Scrum and Kanban. 
• Experience in the transformation an organization from legacy SDLC/waterfall to Agile is a plus.

What would be nice for you to have:

• Bachelor’s degree.
• Has broad expertise or unique knowledge and contributes to company objectives as a subject matter expert (SME). 
• Works on highly complex and diverse projects. 
• Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. 
• Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Excellent skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and transparency.
• Excellent knowledge of well documented patterns and techniques for filling intentional gaps left in the Scrum approach. 
• Proven experience with Agile techniques including User Stories, TDD, Continuous Integration, Continuous Testing.
• Previous experience acting as a team lead.
• Excellent communication and mentoring skills.
• Experience with Microsoft Azure DevOps or similar agile delivery management tool.
• Excellent knowledge on software development life cycle.
• Excellent communication and mentoring skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. 

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Please be aware that Jack Henry recruiters will only email you from our domain, jackhenry.com. If you receive an email from any other domain, please do not click any of those links, open attachments, or share personal information. 

Requests for full corporate job descriptions may be requested through the interview process at any time.