Incentive Operations Analyst

Job Description:

Job Title:  Incentive Operations Analyst

Location: Remote | Canada
Reports to: Manager, Finance and Incentives

Employment Type: Full-time

This is an existing vacancy

About the Role:

As an Incentive Operations Analyst, you will research, analyze, validate, and maintain automotive incentive data that powers industry-leading products, insights, and customer solutions. You will serve as a subject matter expert on manufacturer incentive programs while ensuring the highest standards of accuracy, completeness, and timeliness.

This role combines analytical expertise, operational excellence, customer focus, and emerging technologies. In addition to core data responsibilities, you will leverage artificial intelligence (AI), automation tools, and process improvement techniques to enhance efficiency, reduce manual effort, and continuously improve data quality and customer outcomes.

Success in this role requires curiosity, critical thinking, attention to detail, and a commitment to continuous improvement. You will combine human expertise with AI-enabled tools to deliver trusted, high-quality data that helps customers make better decisions.

In this role, you will:

Incentive Research & Data Management

·       Research, analyze, and interpret manufacturer incentive programs from web-based, digital, and proprietary sources.

·       Translate complex incentive programs into standardized data formats and business rules.

·       Maintain and update incentive data within internal systems while ensuring accuracy, completeness, and timeliness.

·       Monitor and validate incentive program changes to ensure data integrity across products and platforms.

·       Develop expertise in automotive incentives, program structures, and industry trends.

·       Support customer inquiries and internal questions related to incentive content and data quality.

Quality Assurance & Data Integrity

·       Perform quality control reviews and audits to identify and resolve discrepancies.

·       Investigate data issues, determine root causes, and implement corrective actions.

·       Ensure compliance with documented business rules, processes, and quality standards.

·       Monitor data quality trends and recommend improvements that enhance customer confidence and trust.

·       Maintain a strong commitment to accuracy, integrity, and accountability in all work.

AI, Automation & Innovation

·       Utilize AI-powered tools to support research, analysis, content summarization, and operational workflows.

·       Create and refine prompts that improve productivity, quality, and consistency.

·       Evaluate AI-generated outputs to ensure they meet business requirements and quality standards.

·       Identify opportunities to automate repetitive or manual activities using AI, workflow automation, and low-code solutions.

·       Participate in the design, testing, and implementation of AI-assisted processes and operational improvements.

·       Contribute to prompt libraries, automation documentation, and best practices that support scalable operations.

·       Stay informed on emerging technologies and recommend practical applications that improve team performance and customer outcomes.

Continuous Improvement & Operational Excellence

·       Identify opportunities to simplify workflows and improve team efficiency.

·       Use data and metrics to evaluate operational performance and recommend enhancements.

·       Document processes, procedures, business rules, and lessons learned.

·       Participate in special projects and strategic initiatives that support organizational goals.

·       Share knowledge, best practices, and innovative ideas with teammates and stakeholders.

·       Contribute to a culture of learning, collaboration, and continuous improvement.

Required Qualifications:

·       Post-secondary education or an equivalent combination of education and experience.

·       Strong analytical, critical thinking, and problem-solving skills.

·       Excellent attention to detail and commitment to quality.

·       Strong written and verbal communication skills.

·       Ability to manage multiple priorities in a fast-paced environment.

·       Ability to work independently and collaboratively within a remote team environment.

·       Strong organizational and time-management skills.

·       Self-motivated with a passion for learning and continuous improvement.

·       Ability to adapt to changing priorities, technologies, and business needs.

Technical Skills

·       Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.

·       Experience using or willingness to learn AI-enabled productivity tools such as Microsoft Copilot and other generative AI solutions.

·       Ability to develop effective prompts and assess AI-generated outputs.

·       Understanding of data validation, quality assurance, and information management principles.

·       Experience documenting processes, procedures, and workflows.

Preferred Qualifications:

·       Experience in the automotive industry, dealership operations, automotive finance, or incentive administration.

·       Background in Finance, Mathematics, Statistics, Data Analytics, Data Science, Business, or a related field.

·       Experience with Microsoft Power Platform, Power Automate, Power BI, Copilot Studio, or similar technologies.

·       Experience with SQL, Python, VBA, or other automation and data tools.

·       Understanding of regular expressions (RegEx) for data validation and pattern recognition.

·       Knowledge of data governance and data quality frameworks.

·       Experience developing standard operating procedures and process documentation.

·       Customer service or customer support experience.

·       Experience participating in process improvement or operational excellence initiatives.

Compensation and Benefits

This position has a starting salary of $23-25 per hour. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

·       We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

·       We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

·       We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

·       We get it done. We focus on execution, accountability, and results.

·       We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.