Customer Success Manager

Job Description:

Job Title: Customer Success Manager

Location: Remote | United Kingdom
Reports to: Director of Customer Success

Employment Type: Full-time

This is a existing vacancy

About the Role:

Leads a team of Customer Success Executives and ensures customers achieve measurable value from our various data products, platforms and services. The role helps drive the post-sale customer lifecycle process strategy for all Tier 4 customers across our German speaking regions, namely Germany, Austria and Switzerland (DACH Customer Success team), combining people leadership, strategic relationship management, data-driven decision-making and commercial accountability.

In this role, you will:

In this role, you will lead our DACH Customer Success Team, consisting of 7 full-time Customer Success Executives (including 2 colleagues currently on maternity leave) and 2 part-time team members. As a player-manager, you will combine people leadership, strategic relationship management, data-driven decision-making, and commercial accountability, while maintaining direct ownership of a portfolio of customers. You will play a key role in developing and empowering the team, driving customer lifecycle growth, and delivering commercial outcomes across the region. Working closely with the Customer Success Director, you will act as a critical link between strategy and execution, taking a hands-on approach to implementing process improvements, supporting commercial initiatives, and ensuring an exceptional customer experience.

Required Qualifications:

• Significant experience in Customer Success, Account Management, Client Services or a related post-sale role within a B2B data, analytics, SaaS, technology or information-services business experience.

• Proven record of improving customer retention, adoption, satisfaction and commercial growth.

• Understanding of data products and related concepts such as data quality, coverage, delivery, licensing, integration, privacy and governance.

• Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous.

• Must be bi-lingual: English and German (spoken and written)

Preferred Qualifications:

• Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous.

• Demonstrated experience leading and developing a customer-facing team, ideally across multiple markets.

• Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous.

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

·       We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

·       We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

·       We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

·       We get it done. We focus on execution, accountability, and results.

·       We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.