Senior Channel Account Manager

About Itential

Itential is the agentic operations platform for infrastructure. Enterprises use it to build, integrate, execute, govern, and operate the AI agents and workflows that take real action on production systems, all under one governance model. Itential is trusted by global carriers, leading financial institutions, and U.S. federal agencies to run mission-critical infrastructure operations at scale.

About the Role

As Itential scales its channel strategy, the Senior Channel Account Manager will manage a focused portfolio of strategic partners while expanding Itential's reach across a broader ecosystem of GSIs, FSIs, VARs, and MSPs across North America.

The right candidate brings proven channel account management experience from a high-growth network, infrastructure, or IT software company, the judgment to operate with autonomy, and the discipline to build a repeatable, enterprise-grade partner motion.

What You Will Do

As a Senior Channel Account Manager, you are responsible for building and scaling Itential's partner ecosystem across North America, working closely with sales leadership, marketing, and product teams to convert partner relationships into pipeline and revenue. This includes:

• Own strategic partner relationships, building joint business plans, executive-level alignment, and a quarterly business review cadence that converts into pipeline
• Develop and manage a broader partner ecosystem, applying a clear framework for prioritization and engagement across partner types
• Drive partner-sourced and partner-influenced pipeline in close coordination with executive leadership
• Strengthen core channel infrastructure, including deal registration, partner onboarding, and enablement, to support the program's next stage of scale
• Deliver enablement programs that equip partners to confidently position and sell Itential to enterprise buyers
• Partner with marketing on joint go-to-market campaigns and demand generation programs
• Align cross-functional resources, including sales, sales engineering, and product, in support of partner-driven opportunities
• Represent Itential at industry and partner events, reinforcing Itential's credibility with partners and prospects
• Provide regular reporting and strategic input to the VP of Business Development & Channel on partner performance and program direction