IT Support

Position:
IT Support On-site

Company:
Not specified

Location:
Saudi Arabia, Riyadh

Employment type:
Full time

Work Arrangement:
On-site

Short Summary:
This local IT support role assists China HQ in rolling out global IT standards, delivering day-to-day IT support, equipment maintenance, basic network support, and asset register management for office and retail stores.

Responsibilities:
- Assist in implementing corporate IT standards, policies, and security controls.
- Support project execution, data collection, and corrective action implementation.
- Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management, and basic system initialization.
- Perform standardized PC deployment, software installation, routine maintenance, and endpoint troubleshooting.
- Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones, and multi-function printers.
- Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints.
- Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up, and asset retirement documentation.
- Assist with daily monitoring, user permission administration support, and routine checks on AD, email, NAS, virtualization, and PBX systems.
- Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors, and third-party vendors.
- Maintain operational logs, technical documents, and SOPs to implement standardized local IT procedures.

Requirement:
- Meticulous, proactive, and execution-oriented; able to prioritize daily support tickets and escalate unresolved issues promptly.
- Practical knowledge of PC hardware, Windows OS, and macOS; experience with OS reinstallation and endpoint troubleshooting.
- Basic understanding of TCP/IP, DHCP, DNS, and capable of resolving typical office network faults.
- Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures.
- Basic awareness of Windows Server, Active Directory, email, NAS, and virtualization; relevant working experience is a plus.
- Basic English listening, speaking, reading, and writing skills for daily communication and technical document review; able to collaborate in a multicultural environment.

Benefits:
Not specified