Client Manager - Commercial Lines Middle Market

About us:  

Ironside Insurance Group is a privately owned independent agency founded in 2012 in downtown Boston’s financial district, quickly growing to become a leader in the personal and commercial lines industry. We have been one of Inc 5000’s Fasted Growing Companies and named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood and we are heavily invested in our neighborhood and community. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible.   We are always seeking talented, driven, critical thinkers who want to be a part of something better than the average insurance agency.

Job Description:

Ironside is looking for an experienced Commercial Lines Account Manager to support a growing book of Mid-Market commercial clients. This role is ideal for someone who knows commercial insurance, takes pride in clean service work, and wants to be part of a fast-moving agency with a strong reputation and a great culture.

The ideal candidate will be organized, responsive, detail-oriented, and confident enough to own your work. We move quickly and value people who bring solutions, communicate clearly, and care about doing things the right way.

While this role is available as a fully remote, work from home position, we are only considering candidates living in the following states: Massachusetts, New Hampshire, Connecticut, Rhode Island, and Maine. Occasional travel to our Boston, MA may be required.

Core Responsibilities:

• Manage day-to-day service for an assigned commercial book, including client questions, policy changes, certificates, endorsements, audits, billing issues, and general account support.
• Coordinate renewal workflows by gathering updated information, preparing applications, reviewing renewal terms, tracking timelines, and keeping producers and clients informed.
• Review policies, endorsements, proposals, binders, applications, and carrier documents for accuracy.
• Support remarketing efforts by organizing submissions, exposure data, carrier correspondence, and proposal information.
• Communicate directly with clients, carriers, producers, and internal team members in a professional and helpful way.
• Maintain accurate documentation in the agency management system and help improve workflows as the agency continues to scale.

Required Skills:

• At least two years direct experience as a middle market commercial lines account manager in an independent agency environment.
• Property & Casualty license required
• Experience quoting and servicing Massachusetts commercial risks.
• Strong knowledge of property, general liability, commercial auto, umbrella/excess, workers compensation, and related coverages.
• Experience supporting larger or more complex commercial accounts preferred.
• Experience with real estate, construction, advanced industries, life science and non-profits is a plus.
• Ability to manage competing deadlines without letting details slip.
• Clear communication skills and a client-first mindset

Benefits:

At Ironside Insurance Group, our Total Rewards Package consists of:

• Competitive compensation package to include:
  • Base salary
  • Performance-based increases and bonus opportunities
• 401k with up to a 4% company match (after 90 days)
• Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
• Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
• Generous flexible time off plan as well as paid holidays
• Parental leave
• 100% remote work environment, providing necessary equipment to help create your ideal workspace