Technical Solutions Manager

Primary Function of Position

The Technical Solutions Manager is responsible for leading a high-performing team that drives the successful implementation and sustained adoption of Intuitive’s digital solutions. This role is accountable for reinforcing clear performance expectations, enabling team execution, removing barriers to success, and fostering collaboration across internal stakeholders and hospital IT ecosystems.

They are accountable for building a team that communicates with clarity, prepares with rigor, aligns cross-functionally, validates technical readiness, and takes extreme ownership through solution adoption. The ideal candidate is both a coach and operator – equipped to lead with a continuous growth mindset and results-oriented accountability.

Essential Job Duties

Attract the Best

Coach and Develop High-Performing Talent: Hire and build a high-talent density team of Technical Solution Consultants. Provide structured feedback, development plans, and ongoing coaching to ensure each team member grows in communication, stakeholder engagement, project execution, and technical depth.

Build Strength in Others

Drive Execution Against Performance Expectations: Set and enforce a high standard of execution for Digital Implementation individual contributors, including ensuring team members communicate with clarity, prepare with rigor, align cross-functionally, validate technical readiness, equip partners for success, develop lasting partnerships with hospital IT, and take extreme ownership through solution adoption.

Advance Digital Activation Excellence: Drive the team toward seamless digital activations by proactively identifying and eliminating challenges stemming from incomplete customer readiness. Establish a culture of rigor and accountability where technical validation is thorough, handoffs are clean, and services teams are set up for first-time success.

Ensure Strategic Customer Engagement: Build trusting relationships with key hospital technical stakeholders to enable direct Voice of Customer engagements with product management and guide product alignment with real-world operational requirements and accelerate trust in new solutions. Relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Digital Product Commercial Readiness: Support digital product onboarding and commercial readiness by partnering cross-functionally to translate new product capabilities and technical requirements into scalable field implementation workflows. Represent Digital Implementation throughout product development and launch readiness to identify and address gaps in deployment processes, documentation, tooling, training, and support models prior to commercial release.

Lead by Example

Lead Technical Oversight and Escalations: Support Digital Implementation team members in navigating complex hospital IT environments, reviewing technical architecture, and managing escalations. Serve as an escalation point for high-priority implementations requiring cross-functional coordination.

Foster Cross-Functional Alignment: Pursue deeper alignment with Capital and Key Account leadership to embed digital pillars into capital sales process and drive parallel processing. Ensure Digital Implementation teams are aligning successfully with their capital and key account partners quarterly to review past performance and future opportunities. Develop shared accountability for capital and digital partners for digital activation.

Deliver Results

Track and Report on Regional Progress: Provide regional performance insights to leadership, including milestone progress, resource allocation, risk exposure, and customer readiness. Elevate feedback from the field to inform product and process improvements.

Required Skills and Experience

• 10+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
• 5+ years of experience leading a high-performing team of technical individuals
• Deep understanding of cloud-hosted SaaS platforms, on-premise infrastructure, networking infrastructure, healthcare data security, and EMR/PACS interfaces
• Experience with account management or direct collaboration with capital sales
• Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical
• Demonstrated success working within a remotely distributed team and cross functional groups and resources across multiple geographies and time zones.

Required Education and Training

• Bachelor’s Degree

Working Conditions

• Comfortable working a flexible dynamic schedule.
• Remote work
• Able to travel up to 25%.
• Able to enter surgical and other patient care areas.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Accommodation & Accessibility Notice:

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.