Customer Success Manager

Title: Customer Success Manager Location: Ghent, Belgium Are you a strategist who can deeply understand client needs and turn them into lasting partnerships? A problem-solver who ensures every customer gets maximum value from their investment? If so, we’re looking for you to join our team as a **Customer Success Manager** - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way. **About Introw** Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines. In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth. As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team. ## Tasks * Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success. * Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes. * Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs. * Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience. * Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth. * Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth. * Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI. * Develop and execute strategic account plans to maximize adoption, retention, and expansion. * Share customer insights and feedback to influence product improvements and optimize the customer journey. * Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization. ## Requirements * **You are in love with the product:** You have a deep passion for sales and technology and are eager to sell innovative solutions. * **You are in love with the narrative:** You have an entrepreneurial spirit and are driven to achieve results. * **SaaS CSM Experience:** You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients. * **Bonus:** Bonus points if you have experience working with HubSpot or Salesforce ## Benefits **On top of a competitive salary, we offer the following benefits:** * Macbook Air and iPhone * Fully paid phone subscription * Healthcare benefits plan * Meal vouchers * Awesome Introw merchandise * Team drinks and events **Ready to turn great relationships into long-term growth? Let’s talk!** Apply now and help us redefine the future of B2B partnerships. Contact Kitti directly via LinkedIn: