1208 Technical Coordinator / Solution Engineer

Intetics Inc., a global technology company providing custom software development and digital solutions, is looking for a Technical Coordinator / Solution Engineer to join our team.

We are seeking a hands-on technical professional who will be responsible for deployment, configuration, automation, troubleshooting, and operational support of an enterprise software solution within a secure environment.

This role is ideal for an experienced Infrastructure Engineer, DevOps Engineer, Systems Engineer, or Technical Support Engineer who enjoys solving complex technical problems, working directly with users, and ensuring the reliable operation of business-critical systems.

Responsibilities:

• Deploy, configure, and maintain local server-side software components.
• Set up and support application environments, databases, integrations, and supporting infrastructure.
• Develop and maintain automation and orchestration scripts.
• Support data processing, import/export, synchronization, and workflow execution.
• Monitor system health, identify issues, and proactively perform troubleshooting.
• Investigate and resolve setup, configuration, integration, and environment-related problems.
• Work with APIs and connected systems to support data exchange and operational workflows.
• Collaborate with remote engineering and product teams to implement changes and enhancements.
• Maintain technical documentation, operational procedures, and troubleshooting guides.
• Support software releases, upgrades, and infrastructure changes.
• Participate in testing, validation, acceptance activities, and production readiness reviews.
• Train customer-side users and technical personnel when required.
• Act as the primary technical point of contact for operational and support-related matters.

Requirements:

• Strong experience with Linux and/or Windows Server administration.
• Experience deploying, configuring, and supporting enterprise applications.
• Hands-on experience with Bash, PowerShell, or Python scripting.
• Experience with automation and operational support processes.
• Good understanding of networking fundamentals (TCP/IP, DNS, VPN, HTTPS, firewalls).
• Experience troubleshooting application, infrastructure, and integration issues.
• Familiarity with databases and SQL.
• Experience working with APIs and system integrations.
• Strong analytical and problem-solving skills.
• Ability to work independently and communicate effectively with distributed teams.
• English level sufficient for participation in technical meetings and communication with international teams.

Nice to Have:

• DevOps, Infrastructure Engineering, or Site Reliability Engineering experience.
• Experience with cloud platforms (AWS, Azure, GCP).
• Experience with Docker, Kubernetes, CI/CD pipelines, or Infrastructure as Code tools.
• Experience with monitoring and observability platforms (Grafana, Prometheus, ELK, Zabbix, etc.).
• Experience supporting secure or highly regulated environments.
• Knowledge of GIS, visualization systems, spatial data, or 3D platforms.
• Customer-facing implementation, deployment, or technical consulting experience.

Work Format:

• Long-term project engagement.
• Hybrid work format with periodic on-site meetings in Kyiv.
• Flexible workload depending on project phase, implementation activities, updates, and support needs.
• Increased involvement during deployment, configuration, integration, and acceptance stages.

What You Should Know

This is not a pure software development role and not a project management role.

The primary focus is:

• deployment and configuration;
• infrastructure and environment support;
• automation and operational excellence;
• troubleshooting and incident investigation;
• customer collaboration and technical coordination.

We are looking for someone who enjoys taking ownership of technical environments and driving solutions from implementation through long-term support.