Manager, Client Experience

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Manager, Earned Media, Health

Chicago, IL, United States of America

Type:

Full time

Salary:

$78,000 – $88,000

Published:

November 10, 2026

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Agency:

Weber Shandwick

Job Function:

Media

Job Subfunction:

Earned Media

Job Description:

Weber Shandwick: Manager, Earned Media, Healthcare

Location: Hybrid, Chicago, IL, United States of America

Full time

Agency: Weber Shandwick

Job Function: Media

Job Subfunction: Earned Media

The Weber Shandwick team is seeking a Manager of Earned Media with exceptional earned strategy and media relations prowess to support clients in our Healthcare Practice. The ideal candidate will have experience in health and biopharma reputation-building communications, developing compelling stories and thought leadership, and executing earned and integrated media strategies across healthcare and public health.

About you: Are you someone who tracks the changes happening in the modern media landscape and has experience telling stories about healthcare, science, and public health? Do you love the thrill of the pitch and building media relationships? If so, read on! We are looking for a highly collaborative, original thinker who is endlessly curious about the intersections of people, health, science, policy, culture, and media. We want someone who is able to frame a story, develop succinct insights, and explain what it all means in a compelling way. Come grow your career as part of our leading community of earned media strategists.

Responsibilities

Integrated Media Strategy:

Plays an important role in contributing to the development and execution of integrated media strategies for major healthcare and, biopharma and public health campaigns, thought leadership initiatives, and product launches.

Understands the healthcare landscape and issues—including scientific, business, policy, media, and cultural developments—that may directly and indirectly impact our clients, integrating these insights into strategic planning.

Strategic Media Relations:

• Builds and maintains excellent relationships with key healthcare, science, public health, policy, and general-interest media.
• Creatively and proactively develops media programs and drafts compelling story angles that translate complex healthcare topics into clear, relevant stories for target audiences, utilizing the latest AI technology tools.
• Takes responsibility for executing media relations strategies and developing proposals, press releases, social copy, bylined articles, and other press materials.
• Trendspotting the current news cycle and cultural landscape for ad hoc media opportunities and proactively pitches compelling ideas that advance clients’ health priorities.
• Analyzes and distills meaningful insights from media coverage, sharing perspectives with both internal teams and clients to inform media strategy.

Client Counsel & Collaboration:

• Brings a client-focused attitude that results in work being performed to the highest quality standards.
• Serves as a key day-to-day client contact, participates in meetings and presentations, communicates with clients on a daily basis, and provides thoughtful client counsel.
• Conducts and manages the flow of research and work materials necessary to analyze complex client issues. Proofs and edits client-related documents to ensure the highest quality standards.

Team & Agency Support:

• Mentors, coaches, and develops direct reports and more junior team members, helping to cultivate their skills and drive results. Cultivates and participates in new business opportunities and pitches, contributing to the growth of the Healthcare Practice.

Competencies

Business Acumen – align talent strategies to drive business goals.

Client Service – client focus and ability to build trust and rapport across all levels.

Proactivity – exhibit relentless pursuit for new and innovative talent strategies.

Collaboration – build strong relationships at all levels across the organization.

Critical Thinking – ask probing questions; anticipate and address critical talent gaps and needs.

Conflict Resolution – possess sound judgment and savvy in navigating and resolving complex talent and organizational issues.

Written & Creative Communication – communicate effectively, clearly, and articulately to counsel clients, with the ability to craft compelling and creative external communications materials across diverse channels and audiences.

Basic Qualifications

Bachelor’s Degree in Communications, Public Relations, Marketing, or a related field.

3 to 5 years of experience in a PR/communications role(s), preferably within an agency setting.

1 to 2 years of experience managing/leading, small groups and projects.

Strong earned strategy and media relations experience with a reporter relationship roster, specifically supporting clients with relevant subject matter expertise.





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