Technical Business Analyst

At Intergo Telecom, we build the future of connectivity. Our mission is to make communication simple and available to businesses and individuals by building, operating and acquiring businesses in the telecom space that connect the world, making everyone feel like a local. Our CPaaS platform gives businesses the APIs and cloud services they need for voice, SMS, WhatsApp and omnichannel messaging.

We’re looking for a Technical Business Analyst to turn our product vision into clear, testable requirements across our portal, back office, billing and APIs, and to own documentation of R&D projects and new features from idea to release. If you enjoy bridging product, business and engineering, we’d love to hear from you.

What you’ll do

• Gather requirements from stakeholders and customers via interviews, workshops and ticket analysis
• Write ready-to-build epics, user stories and acceptance criteria; sketch wireframes to settle flows and edge cases
• Model processes, journeys, systems and data (BPMN, sequence, state, ER) and run gap and impact analysis
• Break initiatives into prioritised backlog items (RICE, value vs effort) across several products, flagging shared dependencies and conflicts
• Balance requests from multiple Product Managers and keep stakeholders informed on status and trade-offs

APIs, data and metrics

• Define and review REST API contracts (payloads, error codes, webhooks, idempotency) and test them in Postman
• Map data and document integrations with carriers, PortaOne, Meta/WhatsApp and payment providers
• Document data models, define OKRs/KPIs and reporting needs, and validate releases with analytics

Discovery

• Benchmark competitors’ features, pricing and developer experience
• Run discovery and turn findings into problem statements, PRD inputs and backlog candidates

Delivery and documentation

• Join Scrum ceremonies; write test scenarios with QA and sign off UAT
• Manage change requests and traceability; prepare release notes, runbooks and support handovers
• Maintain specs and decision logs in Confluence; write API references, migration guides and user guides
• Document R&D experiments so findings carry into production specs
• Capture telecom and regulatory requirements (sender ID, A2P, opt-out, GDPR, data retention, fraud controls

Requirements

Must have

• 3–5+ years as a BA or Technical BA in software, SaaS or B2B
• Strong requirements skills: user stories, acceptance criteria, gap and impact analysis, stakeholder management
• Solid REST API and JSON knowledge (XML a plus); OpenAPI specs and Postman testing
• Data models, ER and process/sequence/state diagrams, wireframes and mockups
• Agile/Scrum and SDLC experience, including test cases and UAT
• OKRs, KPIs and analytics dashboards
• Clear specs and customer-facing docs (API docs, migration and user guides)
• Jira, Confluence, Miro or Lucid, Postman, Swagger/Redocly
• Daily, careful use of AI assistants for specs and analysis
• Excellent English, written and spoken
• Structured, detail-oriented and autonomous, able to juggle several products and shifting priorities
• Confident facilitating workshops, negotiating scope and bridging business and engineering

Big pluses

• Telecom or messaging experience (SMS/A2P, WhatsApp Business API, SMPP, SIP, telecom billing, CDRs, PortaOne)
• Market analysis, benchmarking or product discovery
• MoSCoW, RICE and dependency/risk prioritisation
• SQL, product analytics, webhooks and OAuth/API key auth
• UML, BPMN, Figma, ReadMe and developer-facing writing
• AI prototyping, workflow automation or LLM feature analysis
• PMI-ACP, PSPO or CSPO certification

Benefits

• Competitive salary and performance-based bonuses
• Paid annual leave days and paid sick leave days
• Flexible working hours and a supportive work-life balance culture
• Paid access to premium AI tools
• Team events
• Access to professional development programs and continuous training
• A growing company with the potential to take on more responsibility and grow personally