Senior Program Manager

Intercom | Customer experience software

1h 13m ago

Hybrid

Full Time

Ireland

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. We're looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You'll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes.

What will I be doing?

Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs.
Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward.
Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution.
Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions.
Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed.
Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity.
Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results.
Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership.
Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective.
Live our company values and be a role model for the people and teams you work with.

What skills do I need?

You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.
You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.
You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it.
You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.
You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.
You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.
You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.
You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.

#LI-Hybrid

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Required Languages

🇬🇧 English

What's the opportunity?

What will I be doing?

Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs.

Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward.

Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution.

Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions.

Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed.

Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity.

Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results.

Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership.

Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective.

Live our company values and be a role model for the people and teams you work with.

What skills do I need?

You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.

You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.

You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it.

You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.

You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.

You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.

You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.

You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.

#LI-Hybrid

Unleash Your Potential

Policies